Team Leader - AFR

The Team Leader will oversee a team, ensuring efficient daily operations and high-quality standards. Key responsibilities include monitoring performance through KPIs, implementing process improvements, and resolving customer issues. Strong leadership, communication, and problem-solving skills are essential for success in this role. As a Team Leader, you will be responsible for managing a team, ensuring efficient execution of daily activities, and meeting quality standards. You will monitor team performance through KPIs, implement process improvements, and handle customer issues effectively. Strong communication and leadership skills are essential for this role.

Job Description:

§ Lead and manage a team, providing guidance, support, and coaching to team members.

§ Ensure the team's daily work activities are executed efficiently, meeting established deadlines and quality standards.

§ Monitor and track team performance, regularly reviewing KPIs and taking corrective actions as needed.

§ Collaborate with other departments or teams to ensure seamless workflows and effective communication.

§ Identify process improvement opportunities and implement strategies to enhance team productivity and efficiency.

§ Conduct regular team meetings to communicate goals, provide updates, and address any challenges or concerns.

§ Handle the entire process operation on the daily basis.

§ Manage escalated customer issues or complaints, resolving them effectively and ensuring customer satisfaction.

Key Capabilities / Competencies:

§ Excellent communication and interpersonal skills, with the ability to effectively lead and motivate a team.

§ Strong problem-solving and decision-making abilities.

§ Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.

§ Adaptability and flexibility to handle changing priorities and demands.

§ Ability to work collaboratively with cross-functional teams and stakeholders.

§ Fluent written and verbal communication skills in the required language(s) for the role.