Senior Account Executive

The Senior Account Executive will play a crucial role in managing customer relationships and ensuring satisfaction through effective communication and project logistics expertise. Candidates should possess a bachelor's degree in logistics and at least 2 years of relevant experience. Proficiency in Salesforce and a strong understanding of the freight forwarding industry are essential. This full-time position is based in China and requires fluency in English, both written and oral. The Senior Account Executive will be responsible for responding to customer inquiries, preparing sales quotations, and assisting in project logistics. This role requires a strong understanding of the freight forwarding business and excellent communication skills. The ideal candidate will have at least 2 years of experience in customer service and a bachelor's degree in logistics.

Accountabilities:

Customer

1. Respond to customer needs, inquires and complaints

2. Prepare sales quotations

3. Arrange appointments with OFS customer

OFS Manager

1. Assist in the preparation of notes/materials for meetings

2. Provide analysis of OFS data and information under the instructions of the OFS Manager

3. Assist in the preparation of notes/materials for meetings

4. Assist in monitoring the contract in OA system

5. Assist in customer data administration

6. Salesforce maintainance

7. Follow up work assigned by OFS manager

8. Support RFQ submission through coordinating pricing and service requirements from Global Bid Team, within timeframes requested by customers

Job Requirements：

1. Bachelor degree preferably in logistics

2. Good at English, fluent both in written and Oral

3.

Good knowledge of Freight Forwarding business:

4.

Good understanding of DGF Products:

5. At least 2 years working experience in project logistics for customer services

6. Results driven

7. Ability to manage multiple tasks and activities

8. Strategic thinker to deliver initiatives

9.Commercial awareness, Customer focused

Accountabilities:

Customer

1. Respond to customer needs, inquires and complaints

2. Prepare sales quotations

• 3. Arrange appointments wi Responsibilities
• The candidate will be responsible for responding to customer needs, inquiries, and complaints.
• The candidate will prepare sales quotations and arrange appointments with customers.
• The candidate will assist in the preparation of notes and materials for meetings with the OFS Manager.
• The candidate will provide analysis of OFS data and information under the instructions of the OFS Manager.
• The candidate will assist in monitoring the contract in the OA system and customer data administration.
• The candidate will maintain Salesforce and follow up on work assigned by the OFS Manager.
• The candidate will support RFQ submission by coordinating pricing and service requirements from the Global Bid Team. Skills
• Strong proficiency in Salesforce is required for maintaining customer relationships and data.
• The role requires good knowledge of the freight forwarding business and project logistics. Education
• A bachelor's degree preferably in logistics is required.