Operations Executive (BBW)

1. Purpose

Responsible for end-to-end management of all service partners in the branch including partner identification, on-boarding, start-up support, capability building and evaluation

2. Key Responsibilities Responsibilities

• Support the Head
• Service & Channel Partner Development in the formulation of annual manpower plan for PDAs & DAs; Work closely with the Branch Heads and Regional Operations Heads to identify PDA/DA requirements in the Branch and forward the same to the Head
• Service & Channel Partner Development
• Identify potential service partners in the Branch and forward the same to Head
• Service & Channel Partner Development
• Support the Head
• Service & Channel Partner Development in the empanelment of new service partners in the Branch
• Conduct the induction program for all service partner staff in the Branch
• Conduct all relevant operations trainings for all service partner staff in the Branch
• Responsible for efficient functioning of all service partners in the Branch
• Conduct regular audits of service partners in the Branch in terms of adherence to statutory requirements, service level agreements etc; Highlight any deviations to the Head
• Service & Channel Partner Development and take corrective actions, if any
• Monitor service partner staff performance on a regular basis

3. Key Result Areas and Key Performance IndicatorsS.No Key Result Areas Key Performance Indicators

Reach expansion

· Drive activities related to setup of service partners as per defined timelines

Service Performance of Service Partners:

• Operational Performance of
• PDAs
• Delivery Agents

Capability building of service partners

· Conduct/ delivery of routine operations training programs for PDAs/DAs as per plan

· Conduct of training/ capability building programmes for PDAs/DAs for rollout/ launch of new products or new processes

· % coverage of PDAs/DAs in operations training programmes

Ensure Performance Driven Culture:

· Adherence to Performance Management system timelines and guidelines

Attrition

· % PDA and DA attrition in the Branch