CUSTOMER SERVICE EXECUTIVE

Responsibilities

• Manage daily import and export operations

• Coordinate with external; suppliers, freight forwarders, customers and internal department; shipping coordinator (customs), warehouse teams.

• Track and monitor shipment status updates to relevant departments.

• Verify and organize documents (invoice, packing list, Bill of Lading, Air Waybill, BOI-related documentation etc.), scan and archive on shared drive.

• Troubleshoot and resolve issues related to import and export operations.

• Maintain proper filing and documentation systems for import–export and logistics records.

• Compile data for daily, weekly and monthly reports.

Perform any additional duties related to the role as assigned.

Requirements

• Good command of spoken and written English and Chinese (Mandarin)

• Proficiency in using MS Office and Chinese Word Processing

• Careful, detail-minded, Strong sense of responsibility

• Positive working attitude, Well-organized, stable and willing to learn

• Proactive problem solver and flexibility and adaptability