Business Metrics Analyst

.BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL Supply Chain has the opportunity for you.

At DHL Supply Chain, we believe in delivering excellence every day.

We are currently looking for a Business Metrics Analyst to join our** OPEX (Operational Excellence) Team**, a key task force driving performance and innovation across the organization.

About the Role

As part of the Performance Management department, this role is integral to shaping a broader and more advanced approach to business metrics within DHL Supply Chain.

You will play a key role in developing tools, KPIs, and analytical frameworks that enhance business performance, support decision-making, and drive operational efficiency—ultimately improving the service we deliver to our customers.

Acting as a bridge between Operations, IT, and business stakeholders, you will contribute to digital transformation initiatives and ensure that business requirements are translated into impactful analytical solutions.

Key Responsibilities

· Deliver timely and accurate reports and dashboards for both internal and external stakeholders

· Develop and maintain KPI dashboards (internal & external customer focus)

· Design and build reports using Power BI and DAX

· Support the development and maintenance of Azure / Power BI databases

· Drive automation and simplification of reporting processes

· Contribute to operational and contractual reporting within cross-functional projects

· Analyze business processes and identify opportunities for performance improvement and optimization

Requirements

· Degree in Economics, Engineering, or Computer Science

· At least 2 years of experience in a similar role, data analysis, or predictive modelling

· Strong knowledge of: SQL, Power BI (including DAX) Data modelling and analytics tools

· Solid understanding of analytical methods and performance measurement systems

· Fluency in English

· Strong focus on continuous improvement and innovation

· Ability to translate business needs into data-driven solutions

Salary range: €35,000 – €40,000 gross per year