Customs Clearance Support Agent

DHL Express - Connecting People Through Quality and Exceptional Service

DHL, a leader in express delivery since 1969, operates in over 220 countries and territories. We strive to be the Employer of Choice and a Great Company to Work for All, creating value for our People, Leaders, Customers, Suppliers, and Communities. Recognized as the No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine, we maintain the highest standards of excellence.

We are transforming our operations by embracing digitalization and prioritizing sustainability. Our commitment to diversity, equity, inclusion, and belonging ensures that every individual’s contributions are valued. Join our "Insanely Customer Centric" Team and become a Certified International Specialist—together, we can make a meaningful impact. Start YOUR career with DHL today!

WORKING LOCATION: DHL Central Asia Hub, Hong Kong

YOUR TASKS

As a Customs Clearance Support Agent at DHL Central Asia Hub, you will report directly to the Customs Clearance Supervisor. Your key responsibilities will include:

• Facilitating in the smooth customs clearance process for DHL shipments by engaging with Hong Kong Customs, Government authorities, and providing customers with expert guidance on clearance requirements.
• Collaborating with customers or DHL counterparts from overseas to gather all essential shipment information and documents, ensuring efficient and compliant clearance in accordance with regulatory standards and company policies.

YOUR PROFILE

• Possession of a diploma or equivalent qualification
• Minimum of 3 years' working experience, preferably in airport operations, airlines, express services, international transportation, or freight forwarding
• Knowledge and experience in customs clearance procedures, trade declaration, and handling of licenses and permits will be advantageous
• Strong customer service skills, along with excellent analytical, communication and interpersonal abilities
• Fluent in spoken and written English and Cantonese. Proficiency in Putonghua is preferred
• Proficient in PC skills, including hands-on experience with MS Office applications such as MS Word, Excel and PowerPoint. Typing speed of at least 30 words per minute
• Availability and willingness to work on 24-hour shift schedules, which may include overnight and weekend shifts