Specialist Business Support

Job Title: Global PMO Support for Accelerated Digitalization

Job Purpose

Support the Global PMO team in implementing Accelerated Digitalization project management plans and processes to enable the successful and timely delivery of digital initiatives across DHL Global Forwarding.

Main Tasks

Project Management Support:

• Apply and support established project management standards, processes, and governance to ensure consistent delivery across digitalization initiatives.
• Assist project teams with planning activities, including cost estimations, resource coordination, and timeline preparation.
• Track project progress, milestones, dependencies, and risks, ensuring transparency and timely escalation where needed.
• Support the resolution of operational issues to help maintain delivery momentum.

Operational Coordination & Delivery Support:

• Coordinate day-to-day project and portfolio activities, including meeting preparation, documentation, and status tracking.
• Support alignment across teams and stakeholders to ensure smooth collaboration and delivery.
• Assist in the transition and adoption of project deliverables to maximize business impact.
• Contribute to improving PMO processes, tools, and ways of working.

Portfolio & Financial Support:

• Support financial governance activities across the digital portfolio, including budgeting preparations and monthly tracking.
• Assist in maintaining accurate portfolio data and ensuring timely processing of financial updates.
• Work closely with domain leads, product teams, and finance partners to support transparency and alignment.

Reporting & Stakeholder Support:

• Support the preparation of regular and ad-hoc portfolio reports, dashboards, and updates.
• Help analyse portfolio data and provide insights to support decision-making.
• Assist in stakeholder communication and contribute to governance and community engagement activities.

Guidance & Continuous Improvement:

• Provide support and guidance to project teams and PMO colleagues on tools, templates, and processes.
• Contribute to the continuous improvement of reporting, portfolio management practices, and delivery standards.

Stakeholders

• Support collaboration within the PMO and across digitalization teams.
• Build and maintain effective working relationships with key stakeholders.
• Communicate clearly on tasks, progress, and issues to support team objectives.
• Individual contributor without direct people management responsibility.

Knowledge, Skills, and Experience required

• 2-3 years project management experience on a variety project
• 3 years of experience in logistics (preferably Forwarding)
• Work independently with limited supervision
• Experience of working with multiple countries/cultures
• Certified in Project Management and Change Management or related experience is a plus
• Competence in Microsoft PowerPoint, Microsoft Excel, and Power BI is a plus
• Strong skills in planning, scheduling, milestone tracking, and risk/issue management.
• Ability to guide and challenge project teams to ensure quality and timely delivery.
• Capability to transform data into insights, recommendations, and management-level reporting.
• Good communication skills, especially with senior management (clear, structured, concise).
• Strong execution discipline—ensuring consistency, quality, and compliance across the portfolio.
• Hands-on approach to solving operational issues and supporting delivery teams.
• Ability to prepare and deliver learning sessions, workshops, and enablement materials.
• Encourages best practices and continuous improvement across the PMO function.
• Strong teamwork skills, especially in global or matrixed organizations.
• Fluent English (written and spoken)
• Bachelor’s Degree or equivalent experience/qualification