Meet the team:

Dexcom is seeking a strategic and results-driven Senior Manager of Commercial IT to lead our technology roadmap for Sales, Marketing, and Service. In this role, you will manage US resources for the primary business partner to our Commercial leadership team, translating business goals into scalable technology solutions. 

You will oversee the ecosystem of applications that drive revenue (CRM, Marketing Automation, Analytics) while ensuring strict adherence to the regulatory requirements unique to the Medical Device industry (HIPAA, GDPR, Sunshine Act, GxP). The ideal candidate is a bridge-builder who speaks both the language of field sales and the language of technical engineering. 

Where you come in:

1. Strategy & Business Partnering: 

• Partner with Sales, Marketing, and Commercial Operations leadership to define a multi-year technology strategy that supports product launches, territory expansion, and market penetration. 

• Analyze business processes to identify gaps and opportunities for automation, digitalization, and efficiency improvements. 

• Manage the Commercial IT budget, including CapEx/OpEx planning, software licensing, and vendor contract negotiations

2. Commercial Platforms Management (CRM & MarTech): 

• Own the architecture, development, and ongoing maintenance of the Commercial stack, primarily focused on Salesforce.com (SFDC) or Veeva CRM. 

• Oversee the integration of marketing automation platforms (e.g., Marketo, HubSpot, Salesforce Marketing Cloud) with the CRM to ensure a seamless lead-to-revenue process. 

• Manage field sales tools, ensuring mobile capabilities (iPad/Tablets) are optimized for representatives accessing HCP (Health Care Professional) data and inventory management systems in the field. 

3. Data Analytics & Insights: 

• Collaborate with Data Engineering teams to deliver actionable dashboards and reporting (PowerBI, Tableau, Einstein Analytics) for sales forecasting, pipeline health, and territory performance. 

• Ensure the integrity of customer master data (HCPs, HCOs, GPOs/IDNs) and manage data integration between ERP (SAP/Oracle) and CRM. 

4. Compliance & Governance: 

• Ensure all commercial systems comply with global regulatory standards, including 21 CFR Part 11, GDPR, HIPAA, and the Physician Payments Sunshine Act (transparency reporting). 

• Lead validation efforts for GxP-impacted systems (if applicable) and maintain audit-ready documentation. 

• Implement strict data governance and security protocols regarding patient data and intellectual property. 

5. Team & Vendor Management: 

• Lead and mentor a team of internal business analysts, developers, and system administrators. 

• Manage external managed service providers (MSPs) and implementation partners to ensure projects are delivered on time and within budget. 

What makes you successful:

Technical Skills: 

• Proven track record of managing full-lifecycle IT projects using Agile/Scrum methodologies. 

• Understanding of ERP integrations (SAP, Oracle, or Microsoft Dynamics) with Commercial front-end systems. 

Key Competencies: 

• Commercial Acumen: Understanding of MedTech sales cycles, GPO contracting, and HCP engagement models. 

• Change Management: Ability to drive adoption of new tools among a non-technical field sales force. 

• Communication: Excellent executive presentation skills; ability to explain complex technical concepts to commercial stakeholders. 

Experience and Education Requirements:

• Typically requires a Bachelor’s degree in a technical discipline with 13+ years of industry experience
• 5-8 years of previous people management experience

Remote Workplace: Your location will be a home office; you are not required to live within commuting distance of your assigned Dexcom site (typically 75 miles/120km). If you reside within commuting distance of a Dexcom site (typically 75 miles/120km) a hybrid working environment may be available. Ask about our Flex workplace option.