Meet the team:

The Senior NOC Engineer is the next-level escalation point for NOC Analysts and plays a critical role in maintaining the health and performance of the organization’s IT network infrastructure. Working within a team of IT professionals, you will deliver 24x7 IT support services to users across all sites. You will utilize your knowledge, skills, and abilities to resolve incidents within agreed SLAs, participate in process improvements, and leverage a wide array of tools and systems.

Where you come in:

• Handle network & systems incidents escalated from NOC Analysts and perform troubleshooting.

• Escalation of issues to Major Incident through IOC.

• Join as technical resource on major incident bridges (until escalated to the next tier) and coordinate with internal teams and vendors.

• Utilize advanced monitoring tools for proactive detection and analyze trends for preventive measures.

• Escalate issues to higher tiers of support and collaborate with engineers to determine effective courses of action.

• Escalate complex issues to management, other IT resources, third parties, and/or vendors as appropriate.

• Participate in improving processes and knowledge base articles.

• Other duties or tasks may be assigned as needed.

What makes you successful:

• Experience in systems / network operations or similar role; prior NOC experience preferred.

• Technical Skills: Intermediate knowledge of networking protocols (TCP/IP, DNS, DHCP, BGP, OSPF); hands-on experience with routers and switches; familiarity with firewalls, VPNs, and monitoring tools. Knowledge (working experience is a plus) in Hypervisor (VMware v Sphere, Hyper-V), Storage (Dell Power Store, PowerMAX, Net App) and Windows / Linux OS and Services, Compute (Dell Blade and Rack-Mount Servers) and Backup and Restore (Rubrik).

• Soft Skills: Strong analytical ability, communication, and ability to work under pressure.

• Knowledge of server virtualization fundamentals.

• Experience with remote access tools and understanding in security protocol compliance.

• Familiarity with ITSM concepts, including Atlassian (Confluence/Jira).

• (Nice to have) Experience with scripting (Python, PowerShell) for automation.

• (Nice to have) Experience on cloud networking (GCP, AWS, or Azure)

• (Nice to have) Certifications: CCNA, CCNP or equivalent

• (Nice to have) ITIL Foundation certification / ITIL Change and Problem Management familiarity is a plus

• Good multi-tasking skills working with numerous monitors, communication channels, and multiple engineers/teams.

• Ability to work under pressure handling time-sensitive production incidents.

• Excellent written and verbal communication skills.

• Ability to work effectively in a fast-paced, dynamic environment.

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.

• A full and comprehensive benefits program.

• Growth opportunities on a global scale.

• Access to career development through in-house learning programs and/or qualified tuition reimbursement.

• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 0-5%

Experience and Education Requirements:

• Typically requires a Bachelor’s degree in a technical discipline, and a minimum of 5-8 years related experience or Master’s degree and 2-5 years’ equivalent experience.