Co-op, In-Flight Crew Resources and Insights (Spring 2027)

In-Flight Crew Resources and Insights Co-ops will work with analytics professionals in the operation focused on Flight Attendant crew optimization.

Though individual responsibilities vary by function or department, some common work responsibilities are listed below:

• Drive operational excellence by measuring current operational performance and/or customer satisfaction and identifying optimization opportunities
• Research, analyze, and interpret operational data
• Develop new reports and dashboards and automate existing ones
• Perform reliability/root-cause analysis
• Evaluate and provide recommendations for improvement of key operational metrics
• Seek process improvement recommendations to proactively reduce flight delays through schedule optimization
• Maintain, run and improve staffing models to support scheduling operations
• Provide strategic and operational support and develop performance metrics and goals
• Develop success factors and statistical evaluations of new procedures and systems

Students are required to complete three alternating semesters of work and school; all rotations must be completed before the student's graduation. Note: Students are not permitted to work part-time hours and should refrain from taking classes and working as a co-op in the same semester. The full-time work schedule for this role, while remaining actively enrolled in an approved undergraduate curriculum, is as follows:

• Spring 2027

• Fall 2027

• Summer 2028

• Please ensure that this alternating semester rotation works with your university, curriculum, and/or academic advisor before applying

• Enrolled in an Undergraduate program in pursuit of a Bachelor’s degree in Computer Science, Analytics, Economics, Industrial Engineering, Information Systems, or similar 4-year degree program

• Available for three alternating semesters for full-time work

• Ability to report in-person to Delta’s World Headquarters (Atlanta, GA) or willing to relocate each semester (housing stipends will be provided to students who meet the minimum criteria)

• Team oriented and highly supportive of continuous improvement methodologies

• Strong organizational, project management, and verbal/written communication skills are essential

• Proficiency in Microsoft Office Suite and data analysis tools and concepts

• Proficiency in Python, SQL or similar database query tool knowledge and Macro programming is strongly preferred

• Consistently prioritizes safety and security of self, others, and personal data.

• Embraces diverse people, thinking, and styles.

• Possesses a high school diploma, GED, or high school equivalency.

• Is at least 18 years of age and has authorization to work in the United States.