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ServiceNow Senior Manager

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Deloitte

Service Now Senior Manager

2 months ago• Columbus, OH (+27 more)Houston, TXBoston, MADetroit, MISeattle, WAIndianapolis, INPittsburgh, PASan Francisco, CAPhiladelphia, PANew York, NYCleveland, OHCharlotte, NCBaltimore, MDMinneapolis, MNTampa, FLLos Angeles, CADallas, TXDenver, COChicago, ILCincinnati, OHHartford, CTSan Jose, CAArlington, VAJersey City, NJMc Lean, VACosta Mesa, CADarien, CTMorristown, NJ
Viewed on February 1, 2026
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About Us

Deloitte is the largest professional services network in the world—providing audit, tax, consulting, enterprise risk, and financial advisory services.

Size: 10000+ employees
Industry: Client Services, Consulting, Financial Services, Technology

View Company Profile:

Position Summary:

Service Now Senior Manager:

Our Service Now team works with clients to transform their technology services and operations. We partner with CIOs, tech executives, and service owners (HR, IT, Customer, Field Service, Project Portfolio Management) and their teams to create a future-ready operating model. Our focus is on Next Gen tech, new service models, and meeting the operational needs of an organization.

Looking for a job with diverse opportunities and cool tech solutions? Join our team! We're looking for enthusiastic people ready to help transform enterprise services and tech operations. Your skills and excitement can drive meaningful change and deliver great value to our clients. Apply now and be part of a dynamic, forward-thinking organization!

Recruiting for this role ends on 1/31/2026

Work you'll do

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By signing up, you agree to our At Deloitte, we lead Service Now transformations, partnering with industry leaders to deliver next-generation solutions that redefine IT service delivery. If you're passionate about technology and ready to accelerate your career, you'll thrive in our dynamic, innovative environment. Here, innovation is not just encouraged, it's embedded in everything we do. You'll be involved in strategy, design, implementation, and optimization, working with a full range of Service Now capabilities to help shape the future of technology services.

We seek forward-thinkers eager to push boundaries and expand our portfolio of advanced services. As part of our team, you'll work with the latest technologies and methodologies, developing solutions that keep our clients ahead in an evolving marketplace. Our culture celebrates tech enthusiasts and supports continuous upskilling, keeping you aligned with industry trends. Service Now has transformed IT into a strategic driver of growth. Whether clients adopt single or hybrid platforms, our experts deliver innovative approaches that fuel success. If you're ready to make a lasting impact, Deloitte is where ambition meets opportunity.

The team

Our Service Now practice develops strategies and implements systems that help organizations build business value and improve performance. Leveraging extensive experience from complex IT challenges globally, our team guides clients through everything from system replacement to full IT transformation. We partner with CIOs, technology executives, and their teams to modernize technology delivery and operating models. By focusing on advanced technologies and evolving service models, we help clients meet the operational demands of their organizations.

Our team of experienced technologists understand the interwoven nature technology plays in all aspects of today's business environment and focus on helping our clients shift from foundational delivery of technology to being the strategic business partner and catalyst for change. Our Agile/DevOps/Lean technology experts work to transform the workforce of our clients into the next generation of technology service delivery teams.

Responsibilities:

As a Deloitte Senior Manager, you will have the opportunity to lead and deliver large, complex client engagements, identifying, designing, and implementing innovative business and technology solutions. Senior Managers play a pivotal role in shaping the firm's trajectory and growth across several key areas:

Business Development: Build and nurture relationships with decision makers at leading organizations, organize and lead pursuit teams, and drive the proposal process with a focus on creative pricing strategies that set Deloitte apart.
Practice Development & Eminence: Innovate by developing new solutions, methodologies, and thought leadership materials. Share your expertise through public speaking engagements and industry publications, positioning Deloitte at the forefront of technology and business transformation.
Engagement Management: Oversee engagement risk, project planning, and budgeting while managing client accounts and ensuring deliverables meet the highest standards. Collaborate with top client executives to secure buy-in and deliver impactful solutions.
Delivery Management: Work directly with clients to ensure exceptional service delivery, foster customer satisfaction, and advance performance metrics. Resolve complex challenges, champion continuous improvement, and support your team to achieve excellence.
People Development: Act as a mentor and coach, guiding career development and contributing to dynamic staffing and recruitment efforts. Help build a culture that attracts and retains top talent passionate about innovation and growth.

This is your chance to join a team that values creativity, leadership, and a drive for continuous innovation, making Deloitte a destination for forward-thinking professionals eager to make a lasting impact.

Qualifications:

Required:

10+ years of consulting or relevant industry experience
4+ years of experience overseeing multiple project teams
Service Now ITSM certification
A minimum of 2 full life cycle Service Now ITSM implementations
A minimum of 2 Service Now upgrade deployments
Experience in the following:
IT Service Management
Incident Management
Problem Management
Change Management
Release Management
RCA
Experience in ITIL Framework
3+ years' experience as an engagement manager
Project scoping, estimating, and planning experience
Sales Experience
Bachelor's degree
Must be authorized to work in the United States without the need for employer sponsorship now or in the future
Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve.

Preferred:

CMA/CTA certification
4+ years of experience in generating new client business
Experience collaborating and developing client relationships, developing new opportunities with clients, and identifying engagement follow-on opportunities for continuous improvement
Business Development experience selling 3+ year deals and offering structure and support for those deals
Industry experience in either: Consumer-MFG, Financial Services, Life Sciences Health Care
Advanced degree preferred

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $175,700 to $264,900.

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Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Benefits:

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see https://www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles's Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. Fair Chance Hiring and Ban-the-Box Notices | Deloitte US Careers

Requisition code: 316254

Job ID 316254

Client-provided location(s): Columbus, OH, Houston, TX, Boston, MA, Detroit, MI, Seattle, WA, Indianapolis, IN, Pittsburgh, PA, San Francisco, CA, Philadelphia, PA, New York, NY, Cleveland, OH, Charlotte, NC, Baltimore, MD, Minneapolis, MN, Tampa, FL, Los Angeles, CA, Dallas, TX, Denver, CO, Chicago, IL, Cincinnati, OH, Hartford, CT, San Jose, CA, Arlington, VA, Jersey City, NJ, Mc Lean, VA, Costa Mesa, CA, Darien, CT, Morristown, NJJob ID: Deloitte-316254Employment Type: OTHERPosted: 2025-11-04T18:57:15Apply on company site

Perks and Benefits

Health and Wellness

Parental Benefits

Work Flexibility

Office Life and Perks

Vacation and Time Off

Financial and Retirement

Professional Development

Diversity and Inclusion

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