Position Summary
Are you an experienced, passionate pioneer in technology? An industry solutions professional who wants to work in a collaborative environment. As an experienced Epic Beaker professional, you will have the ability to share new ideas and collaborate on projects without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, client service delivery. This will be a primary member of the Epic support team. This role is a hybrid role.
Work you'll do/Responsibilities

• Work the implementation team to plan and complete build, implement end-to-end Epic , work command center shifts to investigate during go-live , document, and resolve break-fix tickets. Conduct and document root cause analysis. Complete any assigned system maintenance.
• Responsible for Epic software analysis, design, configuration, testing, and implementation as well as application support and issue resolution
• Interacts with Operational and IT personnel in identifying, evaluating and configuring systems to meet user and organizational requirements
• Maintains high credibility and ownership of system activities within assigned application
• Works directly with Operations and provides input on system design and capabilities
• Develops system design, including functional specifications and strategies, based upon the analysis of specific operational needs
• Analyze operational requirements and system capabilities to propose effective solutions
• Understand workflow practices and how to apply to system configuration in support of Operational/IT strategies, issues, and priorities
• Performs unit, system, and integration testing per standards and documents outcomes
• Work with Application Team to ensure applications are well supported and implementations are properly executed
• Follow defined standards, promote best practice principles, and participate in change control process
• Optimizes, maintains and supports application/system as required
• Participates effectively as a team member to achieve team goals and objectives
• Provides on-call support, troubleshoots and resolves production support issues during Activation as applicable
• Initiates escalation procedures
• Identify potential issues and refer more complex issues to appropriate level of support
• Builds rapport and always promotes teamwork by maintaining a professional and positive attitude, working to maintain open and professional lines of communication with all end users and colleagues, and utilizing key change management principles
• Lead meetings as needed, prioritize tasks, resolve conflicts and manage a project plan
• Meet application deliverables, project timelines, and delivery weekly status reporting
• Timely project and data tracking with input of weekly time tracking
• Performs other related duties assigned by supervisor
• In an emergency, performs other duties necessary for the welfare of patients or the efficient operations of the institution

The Team
AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements.
Our Industry Solutions team brings clients the knowledge of industry leaders who understand the relevant processes and technologies for their industry-and apply them with a process and mindset that tailors transformational change to their specific organization.

Qualifications:

Required

• Current Epic Beaker Certification
• 3+ years of recent experience with an implementation
• 3 years of Epic build and support
• Experience in application build and go-live, along with extensive experience in implementation, workflows, troubleshooting, testing, and support
• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
• Limited immigration sponsorship may be available
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
• Demonstrative understanding of technical documentation
• Effective verbal and written communication skills
• Self Motivated, highly-organized and detail oriented skills are required
• Superior communication and customer service abilities
• Team player with the willingness/ability to work in a collaborative environment
• Must be able to operate independently or with minimum supervision

Preferred Qualifications:

• Strong desktop skills including Word, Excel, PowerPoint
• Work Experience/Direct Knowledge of clinical area or business area to be supported

Information for applicants with a need for accommodation: 1 https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.htm
Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.
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Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Our purpose
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.
Professional development
From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see https://www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Requisition code: 322221
Job ID 322221