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Position Summary Service Now Senior Consultant

Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape. Through powerful solutions and managed services that simplify complexity, we enable our clients to operate with resilience, grow with confidence, and proactively manage to secure success.

Recruiting for this role ends on 05/29/2026.

Work you'll do

Deloitte provides Service Now risk and security services in the following areas based on the client's immediate and long-term needs. By coupling our business and cyber risk process functional experts on platform automation and integration with our security domain leaders across consulting services, Deloitte can provide a full spectrum of services; including:

Advise - process and strategy roadmaps, implementation plans and business case development, quantitative return on investment, program and target operating model, data strategy & governance, risk & control framework, content definition & standardization, training and end user enablement

Implement - configuration and as needed, customized, solutions on Service Now Security Operations (Security Incident Response and Vulnerability Response) and Integrated Risk Management (IRM) applications utilizing accelerators via pre-built templates and proofs of concept

Operate - manage Cyber Security programs ranging from keeping the lights on for the client's environment (e.g. upgrades, access help desk) to full-service use case development and dashboards

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As a Service Now Senior Consultant, you will be helping organizations develop practical solutions to achieve better visibility over key components of their cyber programs, leveraging Service Now out-of-the-box or custom-built solutions. Some examples of what you will do include:

• Working with clients to identify target use cases for automation, as well as defining and documenting business and functional requirements for software development.
• Designing programs and processes in a manner that supports automation, including documenting process flows, roles and responsibilities, inputs and outputs, and metrics/scoring.
• Support configuring and customizing software applications, including forms, workflows, calculations, integrations, reporting, dashboards, access controls, etc.
• Leading deployment of automated IRM and Sec Ops solutions at large and complex organizations across a variety of industries.
• Conducting thorough analysis of client processes and systems to identify efficiencies and opportunities for optimization- Working collaboratively with senior risk stakeholders (CIO, CRO, CISOs and direct reports)- Building solid, trust-based relationships with client stakeholders- Developing quality and meaningful deliverables that suit specific client needs- Communicating with clients in an organized and knowledgeable manner- Working collaboratively with the client to identify and solve key constraints, risks and issues- Facilitating Service Now demonstrations, user testing, and trainings

The Team
Our Cyber Strategy & Transformation offering develops and transforms cyber programs in line with a client's strategic objectives, regulatory requirements, and risk appetite. It keeps the enterprise a step ahead of the evolving threat landscape and gives stakeholders confidence in the organization's cyber posture. Includes design of the cyber organization, governance, and risk assessments.

Skills and Qualifications:

Required:

• BA/BS Degree in Computer Science, Cyber Security, Information Security, Engineering, Information Technology, Finance, Business or related field- 4+ years of successful Service Now implementation projects in a client facing role- 4+ years of work experience consulting with organizations to design and implement IRM and/or Sec Ops processes- 4+ years of hands-on experience designing and/or configuring Sec Ops, IRM, Software Asset Management (SAM) or Hardware Asset Management (Ham) platform solutions- 4+ years of consulting experience in defining business and functional requirements and working with technology teams to support these requirements through automation using Service Now- 4+ years of deploying solutions across the entire Software Development Lifecycle (SDLC)- Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve- Limited immigration sponsorship may be available.

Preferred:

• Previous Consulting or Big 4 experience- Certifications on Cyber Security software platforms- Certifications such as: Service Now Certified System Administrator (CSA), Service Now Certified Implementation Specialist (CIS) (Security Incident Response/Vulnerability Response), CISSP, CISM, or CISA certification a plus- Demonstrate flexibility in prioritizing and completing tasks, including a willingness to learn and work in a disciplined and collaborative environment- Maintain a "self-starter" mindset, and the ability to listen to clients, managers, and peers, take strategic directions, and communicate clearly The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $118,700 to **$218,600.**You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html# is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.

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Benefits:

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.As used in this posting, "Deloitte" means Deloitte & Touche LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles's Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. Fair Chance Hiring and Ban-the-Box Notices | Deloitte US Careers
Requisition code: 318286Job ID 318286

Client-provided location(s): Atlanta, GA, Houston, TX, Boston, MA, San Antonio, TX, Detroit, MI, Seattle, WA, San Diego, CA, Pittsburgh, PA, San Francisco, CA, Philadelphia, PA, New York, NY, Cleveland, OH, Charlotte, NC, Raleigh, NC, Baltimore, MD, Minneapolis, MN, Washington, DC, Los Angeles, CA, Dallas, TX, Denver, CO, Chicago, IL, Cincinnati, OH, Hartford, CT, San Jose, CA, Arlington, VA, Jersey City, NJ, Mc Lean, VA, Jericho, NY, Morristown, NJ

Job ID: Deloitte-318286

Employment Type: OTHER

Posted: 2025-11-19T18:56:48
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Perks and Benefits

Health and Wellness

Parental Benefits

Work Flexibility

Office Life and Perks

Vacation and Time Off

Financial and Retirement

Professional Development

Diversity and Inclusion

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