Position Summary Service Now Manager

Our Service Now team works with clients to transform their technology services and operations. We partner with CIOs, tech executives, and service owners (HR, IT, Customer, Field Service, Project Portfolio Management) and their teams to create a future-ready operating model. Our focus is on Next Gen tech, new service models, and meeting the operational needs of an organization.
Looking for a job with diverse opportunities and cool tech solutions? Join our team! We're looking for enthusiastic people ready to help transform enterprise services and tech operations. Your skills and excitement can drive meaningful change and deliver great value to our clients. Apply now and be part of a dynamic, forward-thinking organization!

Recruiting for this role ends on 1/31/2026Work you will do

As a Service Now Manager, you'll guide both functional and technical teams through solution implementation and go-live, sharing best practices and helping shape project design. You'll be involved in steering Service Now implementations, making sure solution designs for strategic technologies are on track throughout development. You'll also build strong partnerships with development teams to help ensure quality across every aspect of solution delivery.
In your day-to-day work, you'll play a hands-on role in designing solutions, reviewing business processes, and supporting ongoing improvements. You'll collaborate with process teams to provide design feedback that keeps solutions consistent, stable, and easy to support. Plus, you'll stay connected to the organization's plans, use the latest vendor tools, and make sure everything lines up with the product roadmap.

The Team

Every business needs a strategic cloud integration platform. Our team helps organizations create strategies and implement systems to enhance value and boost performance. Our experts have global experience with complex IT challenges, from system upgrades to full transformations.
We support clients by collaborating with technology leaders to build IT models suited for new technologies and evolving service expectations. We understand how technology impacts every part of business. Our specialists help clients shift from basic tech delivery to becoming strategic partners and change agents. Agile, DevOps, and Lean experts guide clients in developing next-generation technology teams.

Qualifications:

Required:

• 8+ years of technology implementation
• 6+ years of Service Now implementation experience
• 4+ years team lead experience
• Proposal/RFP/Sales experience
• Experience with Service Now applications and modules
• Certified Service Now System Administrator
• Ability to travel up to 50% based on the work you do and the clients and industries/sectors you serve.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Bachelor's Degree or equivalent experience

Preferred:

• Service Now certification in one or more areas
• Experience with XML, and SQL
• An advanced degree in the area of specialization
• Module experience: CSM, Creator Workflow, ITOM, HRSD, IRM/GRC, Source2Pay (S2P)
• Experience with GBS on NOW, NOW Assist, Creator Workflow

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,600 to $218,000.
Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see https://www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Requisition code: 316784
Job ID 316784