Salesforce Omnistudio Technical Architect

Salesforce Omnistudio Technical Architect

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on December 31, 2026.

Work you'll do

As a Salesforce Omni Studio Technical Architect on the Deloitte Customer team, you will be responsible for leading end-to-end solution architecture and delivery for patient service experiences on Salesforce Health Cloud and Omni Studio.

• You will translate business and clinical service requirements into scalable Omni Studio designs (Flex Cards, Omni Scripts, Data Raptors, Integration Procedures) aligned to Health Cloud capabilities and guardrails.
• You will define the technical architecture and integration patterns across Salesforce and external systems (EHR/EMR, contact center, IVR, data platforms), ensuring performance, security, and compliance in regulated environments.
• You will lead technical design reviews, establish development standards, and provide hands-on guidance to multi-disciplinary scrum teams through build, test, and deployment.
• You will configure and optimize Health Cloud features (including, as applicable, Care Management and Advanced Therapy Management) to enable patient intake, service workflows, and care coordination.
• You will design and implement CI/CD pipelines, test automation, and observability practices to improve release quality and speed.
• You will advise clients on platform best practices, estimation, and roadmap sequencing; resolve critical issues; and present solution options to both technical and non-technical stakeholders.

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationship
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications:

Required

• 8+ years of experience in consulting or industry delivering enterprise technology solutions.
• 3+ years of hands-on experience designing and building Salesforce Omni Studio components (Flex Cards, Omni Scripts, Data Raptors, Integration Procedures).
• 3+ years of experience implementing Salesforce Health Cloud patient service or care workflows.
• Bachelor’s degree in Computer Science, Engineering, or equivalent work experience
• Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
• Limited immigration sponsorship may be available

Preferred

• Healthcare Life Sciences Industry experience.
• Health Cloud advance therapy management (ATM).
• Salesforce Omni Studio certified.
• Working knowledge and experience of MS Office applications and tools
• Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, CI/CD, other).
• Experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical).

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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