ServiceNow Technical Program Manager

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.

Work You’ll Do

As a Manager, Technical Transformation on the GPS Service Now team, you will be responsible for:

• Support delivery of a large Service Now program, ensuring contract commitments, client expectations, and delivery milestones are met
• Provide delivery oversight and technical guidance for Service Now solutions across design, build, and implementation activities
• Engage client leadership, including group chiefs and directors, to communicate program updates, align priorities, and address risks and dependencies
• Manage project planning, integrated roadmaps, delivery sequencing, and execution across multiple workstreams and applications
• Partner with development teams, functional leads, and stakeholders to translate client needs into delivery plans and support contract management, performance tracking, and operational oversight

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

The Team

Deloitte’s Government & Public Services (GPS) practice – our people, ideas, technology and outcomes – is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Service Now offering designs, implements, and delivers strategies and technologies to increase the efficient and value delivery by the enterprise IT function.

Qualifications

Required**:**

• Bachelor’s degree required.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Active TS SCI w/ Polygraph security clearance required
• 5+ years of professional experience in IT, digital transformation, enterprise platforms, or related technology delivery roles.
• 5+ years of IT program or project management experience supporting complex technology implementations with multiple stakeholders and workstreams.
• 2+ years of Service Now experience supporting platform delivery, implementation, enhancement, or modernization efforts.
• 2+ years of experience providing technical guidance to development teams or reviewing technical solution approaches in a Service Now or enterprise platform environment.
• Ability to work onsite 100% of the time in Chantilly, VA

Preferred:

• 2+ years of experience managing Service Now implementations or enhancement programs.
• 2+ years of hands-on or advisory technical experience related to Service Now platform capabilities, solution design, or implementation oversight.

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