Position Summary

The Deloitte Tax Transformation Office (TTO) enables Tax client service delivery through end-to-end business process improvement and innovative technology solutions across the full range of Tax market offerings. By harnessing the power of advanced technologies and automation, we improve delivery efficiency, drive growth, and accelerate digital adoption. This is an opportunity to be part of a forward-looking team within Deloitte Tax that delivers cutting-edge solutions and value aligned with the Deloitte brand.
Recruiting for this role ends on May 31, 2026.
Work you'll do
As a Deloitte Senior, Product Strategy Learning Analyst in the Tax Transformation Office, you will be responsible for:

• Defining and evolving the Tax Transformation enablement strategy for priority tax technology products and process changes, grounded in understanding of tax workflows and user personas; translate complex tax and technology changes into role-based, task-based enablement assets (e.g., in-app guidance inputs, performance support, playbooks, job aids, learning pathways) at scale across virtual, in-person, and digital modalities.
• Ensuring enablement plans align to transformation outcomes (e.g., adoption, utilization, compliance with new standard work, cycle-time reduction) and adjusting the approach based on measured performance; strengthening the operational layer of the Tax Transformation network, highlighting priority features and providing support to accelerate day-to-day proficiency.
• Planning and managing the end-to-end lifecycle for enablement content (intake, scope, schedule, resources, reviews, approvals, and launch readiness) aligned to product releases and deployment milestones; supporting content governance (taxonomy, templates, metadata, review cadence, versioning, and retirement) and partnering to maximize findability and usability.
• Coordinating the learning workstream: consolidating weekly status from 13 workstreams, monitoring milestones, surfacing issues/risks/decisions for leadership, maintaining project plans in Smartsheet, and coordinating team meetings.
• Performing continuous improvement activities: conducting spot checks for quality and consistency, and assessing learning effectiveness.

The team
This role sits within the Service Delivery Transformation pillar of the Tax Transformation Office, as a key member of the People, Change, and Adoption sub-group. Our team's mission is to drive successful adoption of new processes, technologies, and ways of working by preparing, equipping, and supporting Tax professionals through each stage of transformation. Working in close partnership with tax subject matter specialists, graphic designers, technical writers, program managers, organizational change managers, and communications professionals, we deliver learning, change management, and communications initiatives that maximize engagement, understanding, and readiness across the organization. By leveraging the strengths of our diverse team, we ensure that complex transformation efforts translate into practical, lasting improvements for both our teams and clients.

Qualifications:

Required:

• Ability to perform responsibilities in a hybrid work environment that requires US Tax professionals to co-locate 2-3 days per week, as needed by the business.
• Bachelor's degree in Business, Information Technology, Human Resources Management, Industrial-Organizational Psychology, Organizational Leadership, Instructional Design/Instructional Technology, or other relevant discipline.
• 3+ years translating process/technology changes into role-based enablement plans and assets aligned to defined adoption/utilization outcomes.
• Proficiency creating learning content using Microsoft PowerPoint and Word; maintaining project trackers and reports using Excel and Share Point.
• Experience coordinating multi-workstream programs and maintaining plans in Smartsheet or a similar project planning tool for at least 12 months.
• Ability to travel 20%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.
• One of the following active accreditations obtained, in process, or willing and able to obtain:
• Licensed CPA (if eligible to sit)
• Licensed Attorney
• Enrolled Agent
• Program Management Professional (PgMP)
• Project Management Professional (PMP)
• Lean Six Sigma (Green, Black, or Master Black Belt).

Preferred:

• Experience working within or alongside tax or finance functions in a professional services firm for at least 1 year.
• Experience supporting large-scale transformation initiatives involving technology adoption or process improvement for at least 1 full release cycle.
• Experience with stakeholder measurement and adoption analytics (e.g., usage metrics, satisfaction surveys) using defined KPIs.
• Proficiency with project management and collaboration tools such as Smartsheet or Microsoft Project for at least 1 year.
• Experience creating or maintaining digital learning in Articulate Rise and/or Storyline for at least 6 months.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $84,980 to $193,440.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Information for applicants with a need for accommodation:
https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Our purpose

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Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte" means Deloitte Tax LLP, a subsidiary of Deloitte LLP. Please see https://www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles's Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. Fair Chance Hiring and Ban-the-Box Notices | Deloitte US Careers
Requisition code: 322224
Job ID 322224