EIS Next Gen Engineering Lab Infrastructure at Dell

Lab Support Senior Engineer

Lab Support Engineering is at the heart of a worldwide lab operations team providing 24x7 lab access, service and solutions support in multiple locations. Independent and flexible, team members are always ready to adapt to the changing daily priorities. They make an impact in all kinds of ways – from installing and maintaining servers and storage equipment within the fast-paced lab computing environment, through to providing top-level technical expertise and support to engineering departmental users. What’s more, they work with engineering teams to create hardware configuration test plans in support of software development.

What you’ll achieve:

As a Senior Engineer, you will implement installations, upgrades, and recovery procedures in fast-paced lab environments. You will troubleshoot incidents, maintain accurate inventories and runbooks, and coordinate vendor activities. You will contribute to continuous improvement by standardizing procedures and recommending automation.

Join us to do the best work of your career and make a profound social impact as a Senior Engineer on our Lab Support Engineering team.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 5+ years of related experience
• Hands-on troubleshooting and implementation skills for lab systems.
• Accuracy in documentation, inventories, and change records.
• Familiarity with vendor coordination and SLA tracking.
• Ability to manage multiple tasks and meet deadlines.

Desirable Requirements

• Bachelor’s degree in engineering, Computer Science, Information Technology, or related field
• Certifications such as CompTIA Server+, Network+, Linux+, ITIL Foundation, or vendor credentials (e.g., Dell/HP/Cisco).

You will:

• Implement installations, upgrades, and recovery procedures under documented SOPs.
• Troubleshoot issues using logs, hardware diagnostics, and monitoring tools.
• Maintain inventories, diagrams, and approval records.
• Coordinate vendor activities and verify outcomes.