Helpdesk Analyst

Job Title

Helpdesk Analyst

Job Description Summary Job Description Primary purpose of the job:

Record and maintain up-to-date, accurate, complete and consistent lease data base in order to ground and secure cost effective and proactive operational and financial portfolio management for the occupier clients of Cushman & Wakefield GOS.

Other professional qualifications required for filling the position:

• BSC/MSC degree is required

• 0,5 -1 years of experience in administrative/helpdesk/catering role preferred but not essential

• Data processing experience in international environment is an advantage

• Work experience on real estate field is an advantage

Foreign language skills required for filling the position:

• English language intermediate

• Knowledge of any other European language is an advantage

Required skills for filling the position:

• Strong IT literacy

• Intermediate MS Office

• Very good written and verbal communication skills

• Very good problem-solving skills

• Very good analytical mindset

• Able to work independently and in a team

• Strong work ethic

• Flexibility during times of change

• Ability to effectively prioritize and execute tasks in a high-pressure environment

• Proactive, enthusiastic and willing to learn

Responsibilities of the jobholder:

• Act as main point of contact between team/client to control processes and assist communication, wherever possible

• Liaison with clients and 3rd parties i.e. landlords, tenants, and their agents to ensure uninterrupted use of the client’s premises, effectively acting as the intermediary between landlord and tenant

• Sourcing of leases/documents/plans/photographs from clients and their advisers

• Such other duties as reasonably required

• Assist in the delivery of monthly KPI and other reports as required

• Comply with all clients’ and Cushman & Wakefield’s internal processes and data quality controls

• Efficient management of their own workload

• Knowledge sharing and effective communication with their team members

• Production and presentation of regular and ad-hoc reports

• Holding and/or attending to ad-hoc and reoccurring meetings

• Managing and being part of the back-up system within the team

• Creation and handling of the training materials (e.g. regular maintenance of L5 documents)

• Managing and taking part in the training of the new joiners

Regular tasks:

Daily and other BAU tasks to deliver:

• Manage the helpdesk for C&W client properties which includes acting as the first point of call for maintenance queries

• Arrange surveyor/landlord inspections for C&W client properties, ensuring strict security procedures are adhered to

• Maintain records for all inspections

• Manage and maintain a Web based job tracker which records maintenance issues, ensuring updates are provided and relevant details are passed to surveyors

• Consult leases to determine who is responsible for maintenance repairs and liaise with managing surveyors to confirm responsibility

• Contact landlords and tenants to ensure issues are dealt with appropriately and efficiently

• Liaise with and log jobs to external Facilities Managers ensuring deadlines are met and accurate and detailed information is provided

• Where appropriate, provide advice/support to other team members to enable and ensure their contribution to outputs and adherence to procedures

Main records and documents kept by the jobholder:

• All Data related documentation should be stored on Shared drives or Share Point according to the documented processes

INCO: “Cushman & Wakefield”