Customer Service Officer

Job Title

Customer Service Officer:

Job Description Summary Job Description About the Role

• Handle opening and closing of the Customer Service Counter in accordance with SOPs.

• Attend to walk-in enquiries, wayfinding requests, feedback, and complaints from members of the public.

• Assist customers with tenant-related enquiries, facilities information, and general hub services.

• Support administration of promotions, campaigns, redemptions, and ticketing activities.

• Issue vouchers, premiums, and tokens accurately and maintain proper records.

• Ensure that all vouchers, premiums, and assets are properly accounted for before and after each shift.

• Assist in lost and found cases involving items or personal belongings and follow escalation procedures where required.

• Maintain daily reconciliation of manual and system records.

• Keep the counter clean, tidy, and presentable at all times.

• Update and maintain tenant contact lists and operating information when required.

• Submit daily reports to the Customer Service Supervisor.

• Assist in any other ad-hoc duties assigned by management.

• Support incident reporting and assist in preparation of reports where required

• Support Workplace Safety & Health (WSH) requirements and safe work practices

INCO: “Cushman & Wakefield”