School Engagement Officer / Manager

Job Title

School Engagement Officer / Manager

Job Description Summary Job Description About The Role:

• Manage site-level client engagement and relationship oversight.
• Serve as the key contact point for clients, supporting onboarding and enhancing communication.
• Identify issues, support service recovery, and ensure timely follow-up with stakeholders.
• Assist schools in environmental programmes and sustainability initiatives.
• Organise engagement sessions and support events related to FM, safety, and sustainability.
• Support QA/QC teams in conducting routine checks and inspections.

About You:

• At least 2–5 years of relevant experience in client engagement, facilities management, or operations support (preferably within education or institutional environments).
• Experience serving as a primary point of contact, including supporting client onboarding and maintaining effective communication channels.
• Strong problem-solving skills with the ability to identify operational issues, support service recovery efforts, and ensure timely follow-up with stakeholders.
• Exposure to environmental programmes and sustainability initiatives, with the ability to support and engage stakeholders in such efforts.
• Experience organising and coordinating engagement sessions, events, or activities related to facilities management (FM), safety, or sustainability.

INCO: “Cushman & Wakefield”