Executive - Front Office

Job Title

• Executive
• Front Office
  Job Description Summary Job Description

Role Purpose:

The Front Office Executive is responsible for managing the reception and front desk operations, ensuring a positive visitor experience, and supporting day to day administrative and coordination activities at the site.

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Key Responsibilities:

• Front Desk & Visitor Management

• Greet and welcome visitors, guests, and clients in a professional and courteous manner

• Manage visitor entries, ID issuance, and access control as per site security protocols

• Coordinate with security for visitor movement and approvals

• Handle incoming and outgoing courier, parcels, and mail

• Communication & Coordination

• Attend and direct incoming calls to the concerned departments

• Maintain communication with internal teams, vendors, and facility staff

• Respond to general inquiries and escalate issues when required

• Helpdesk & Administrative Support

• Log service requests and complaints in the helpdesk system (if applicable)

• Coordinate with housekeeping, security, and engineering teams for issue resolution

• Maintain front office records, registers, and reports

• Assist in meeting room bookings, guest seating, and administrative arrangements

• Client & Employee Support

• Support onboarding of new employees and managing guest visits

• Ensure smooth coordination during client visits, audits, and reviews

• Maintain high service standards and professionalism at all times

• Compliance & Hygiene

• Ensure reception and front office area is well maintained, clean, and presentable

• Adhere to company policies, safety norms, and confidentiality standards

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• Educational Qualification
• Graduate / 12th Pass (Graduate preferred)

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• Experience
• 1–3 years of experience in a front office, reception, or customer service role
• Experience in corporate offices, IT parks, or facility management setups preferred

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• Required Skills & Competencies
• Good communication skills (English, Hindi & local language preferred)
• Pleasant personality with customer focused attitude
• Basic computer knowledge (MS Outlook, Excel, Word)
• Ability to multitask and handle work pressure
• Professional appearance and telephone etiquette

INCO: “Cushman & Wakefield”