Guest Relations Host

Job Title

Guest Relations Host:

Job Description Summary

The VIP Reception Ambassador is responsible for providing frontline interaction with clients. Through warm and friendly communication, the ambassador ensures that all VIP guests enjoy a pleasant service experience, thereby enhancing the strong brand image and core values of Standard Chartered International Commercial Bank.

Job Description Primary Responsibilities

• Warmly welcome visiting VIP guests, politely answer phone calls, and provide necessaryinformation and timely assistance.
• Assist with booking meeting rooms, preparing meeting room equipment, andreplenishing related supplies.
• Conduct regular patrols and thorough inspections of the workplace and reportmaintenance needs to ensure a high‑quality and comfortable reception environment.
• Maintain and organize the refreshment area daily, replenishing food and beverage itemsas needed.
• Manage office stationery and pantry supplies, including procurement and inventorycontrol, ensuring consistency between inventory levels and the inventory list.
• Manage vendor access and record vendor entries and exits.
• Assist with other client‑assigned tasks to ensure smooth completion of relatedoperations.
• Support head office operations by serving as an effective communication bridgebetween the client and VIP guests.

Key Skills and Competencies

• Communication Skills – Strong interpersonal communication skills; good listening andability to understand others’ needs.
• Emotional Intelligence – Demonstrates excellent emotional control and empathy; able tohandle differing opinions effectively.
• Organizational Skills – Detail‑oriented with strong organizational and administrativecapabilities.
• Proactiveness – Maintains a positive attitude and can take action even with limitedinformation.
• Professionalism – Demonstrates integrity, responsibility, and strong work ethics.
• Professional Image – Maintains a professional and well‑presented appearance anddemeanor.
• Stress Tolerance – Able to work under high‑pressure environments.
• Technical Proficiency – Proficient in Microsoft Office Suite.

Experience and Educational Requirements

• At least 2 years of relevant work experience or a university degree.
• Experience in food & beverage, hospitality, or the airline industry involving face‑to‑face customer interaction is preferred.
• Strong verbal and written communication skills.
• Strong organizational abilities and attention to detail.
• Familiarity with office software, including Outlook, Word, and Excel.

Physical Requirements

Ability to sit or stand for extended periods and frequently operate office equipment and food‑service equipment.

INCO: “Cushman & Wakefield”