Job Title

Receptionist

Job Description Summary

Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 44,000 employees in more than 60 countries provide deep local and global insights that create significant value for occupiers and investors around the world. Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $5 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory.

Job Description

Role Purpose:

• To ensure an effective and customer focused service is provided in accordance with the contract specification and agreed service levels.
• To develop and maintain a positive relationship with clients and Cushman and Wakefield vendors.
• To provide core reception requirements while supporting the facilities team
• Provide high quality customer service to both internal and external customers
• Implementation of initiatives to ensure that best practice is achieved in every aspect of service delivery with particular focus on cost, quality and client satisfaction.

Core Responsibilities:

• Ensure client security processes are followed to include the signing in of visitors and issue/retrieve visitor passes.
• Collection of guest visitors as and when required
• Complete all reception tasks and oversee the catering activities, , guest & contractor registration including meeting room reservations, timely delivery and prompt removal and disposal of beverage/catering items as required.
• Develop positive relationships with clients, local management and service providers.
• Management of mail and processes for sending either through internal / external mail. This includes booking and receiving mail through courier companies.
• Raising reactive tickets as and when necessary
• Implementation of initiatives to ensure that best practice is achieved in every aspect of service delivery with particular focus on cost, quality, and client satisfaction.
• Assist with monitoring outsourced contractors on an as needed basis for safety and security.
• Process supplier invoices and raise purchase orders.
• Sign in all visitors and issue / retrieve visitor passes. Respond to any visitor enquiries in a friendly and professional manner.
• Complete meeting room inspections and resolve/report any issues on a daily basis.
• Management and ordering of general office supplies.

Qualities and Personal Attributes: Essential

• Proficient in using Microsoft office package.
• Excellent communication skills and ability to communicate at all levels.
• Have good anticipation, analytical skills, with problem solving aptitude.
• Demonstrate and deliver strong customer service.
• Excellent interpersonal skills and team building.
• Excellent communication skills in English both written and spoken.
• Able to work in a team environment but also independently.

Business Generation, Execution and/or enablement

• Uses knowledge of the business, along with relevant systems and procedures to support others and contribute to company and client objectives in achieving their financial, business and client goals.
• Identifies opportunities to learn more about CW commercial environment.
• Uses all available internal resources, systems and tools to help increase team productivity.
• Uses all contact with clients as an opportunity to build a positive image of the C&W brand.
• Identifies and improves processes, systems and work products to continually exceed internal and external client expectations.
• Identifies solutions that reduce expenses.
• Seeks assignments and welcomes challenging activities.
• Looks for new ways to differentiate CW services from the competition.
• Shows initiative in identifying, recommending and pursuing new opportunities.

Trusted Advisor and Expert

• Addresses issues/queries quickly and accurately.
• Makes informed decisions and takes responsibility for outcomes.
• Supports colleagues in meeting the client’s needs.
• Good understanding of H&S and risk awareness.

Skill and Experience

• Minimum of 1 years’ experience working in a similar role or as a receptionist, senior level administration support in a corporate environment.
• Key base experience is customer focus

INCO: “Cushman & Wakefield”