Lead Account Manager

Job Title

Lead Account Manager:

Job Description Summary

Act as client lead and single point of contact for Portfolio Administration services for each assigned client account. Working with internal stakeholders/colleagues, ensure up-to-date, accurate, complete and consistent lease data base, in order to deliver cost effective and proactive operational and financial portfolio management for the occupier clients of Cushman & Wakefield GOS. The Account Manager role takes oversight of the end-to-end Portfolio Administration service and acts as a point of escalation for issue resolution.
Job Description Professional qualifications and experience required:

• BSC/MSC degree required

• 7 years data processing or real estate operation experience in international environment is required

• 3 years of people management experience required preferably in shared services environment

• 2 years of process transitioning experience

• 4 years of service coordination experience

Foreign language skills needed:

• English language advanced, professional

• Knowledge of any other European language is an advantage

Other skills:

• Excellent IT literacy

• Advanced MS Office

• Client technology platform SME

• Excellent written and verbal communication skills

• Excellent problem-solving skills

• Excellent analytical skills

• Strong leadership skills

• Able to work independently and in a team

• Incredibly strong work ethic

• Flexibility during times of change

• Ability to effectively prioritize and execute tasks in a high-pressure environment

• Proactive, enthusiastic and willing to learn

• Independent mindset and willing to make responsible decisions

• Incredibly high emotional intelligence

• Able to recruit team, role and subgrade best fit team members

• Focussed on continuous improvement and exceeding set targets

Responsibilities of the jobholder:

• Comply with all Client and Cushman & Wakefield internal processes and data quality controls

• Delivering the contracted service level

Regular tasks:

BAU tasks to deliver:

• Proactively develop and maintain strong client and internal stakeholder relationships

• Serve as first point of escalation for all matters relating to a client within the assigned team

• Manage contract performance and scope to ensure meeting of all deliverables for the accounts within the assigned team

• Identify and resolve inefficiencies in existing account processes and work with existing manager and other internal stakeholders to determine how to improve

• Support K4 Transitions and Integrated Portfolio Management initiatives

• Support and assist with departmental initiatives and ensure company standards are implemented, met and maintained

• Host weekly meetings with direct reports to help resolve client issues and challenges

Service coordination and governance tasks:

• Ensuring that the daily workload is properly distributed, and if it is necessary prioritising them

• Connect associates to regional leadership teams and with each other

• Provide a forum for managers to discuss concerns, clients, associates and highlights within the region

People's management tasks:

• Maintain and develop their direct reports' competence, motivation and engagement level

• Actively manage account talents by providing talent reviews, performance reviews and succession planning for all staff within the assigned region. May include 9 block ratings with the management team highlighting rising stars, low performing associates, and subject matter experts.

Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.

INCO: “Cushman & Wakefield”