Job Title

Assistant/Deputy Director

Job Description Summary

The Assistant/Deputy Director for Soft Services division will lead and oversee all operations, strategy, and growth initiatives of the company. This role involves ensuring service excellence, financial performance, and adherence to environmentally sustainable practices, while driving the business to achieve its objectives.

Job Description

About the Job:

Business Leadership & Strategy

• Develop and execute strategic plans to achieve business growth and profitability goals.
• Identify and capitalize on new market opportunities and trends in the cleaning services industry.
• Drive innovation, particularly in sustainable and green cleaning solutions.

Operational Excellence

• Oversee daily operations, ensuring high service standards and operational efficiency.
• Implement systems and processes to enhance service delivery and client satisfaction.
• Monitor compliance with safety, health, and environmental regulations.

​Financial Management

• Prepare and manage budgets, ensuring cost control and financial sustainability.
• Build financial forecast, analyze financial reports and identify opportunities to improve profitability.
• Develop pricing strategies to maintain competitiveness.
• Lead, inspire, and manage a diverse team of employees across various levels.
• Drive employee development through training and performance management.
• Foster a culture of accountability, teamwork, and professional growth.

Client Relationships & Business Development

• Establish and maintain strong relationships with key clients and stakeholders.
• Lead contract negotiations and ensure the retention of major accounts.
• Represent the company in meetings, presentations, and industry events.

​Sustainability Focus

• Champion environmentally sustainable cleaning practices across the business.
• Evaluate and introduce eco-friendly products and techniques into service offerings.
• Monitor the environmental impact of operations and recommend improvements.

Team Leadership

• Lead, inspire, and manage a diverse team of employees across various levels.
• Drive employee development through training and performance management.
• Foster a culture of accountability, teamwork, and professional growth.

About You:

• Minimal bachelor's degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration required

• Minimum of 10 years of relevant experience in facility management experience preferably soft services.

• Strong discipline of financial management including financial tracking, budgeting and forecasting

• Proficient in understanding management agreements and contract language

• Ability to develop and maintain a client focused, partnering and consultative approach

• Proficient in anticipating client needs, thinking strategically, solutions focused and be both proactive and reactive as the situation and circumstances dictate

• Ability to identify service delivery and portfolio management improvement opportunities and keen on developing recommendations that highlight the value-added benefit of the outsourcing partnership

INCO: “Cushman & Wakefield”