Job Title

Lobby Ambassador

Job Description Summary

Greets and directs all visitors with enthusiasm, professionalism and courtesy. Provides very positive and professional first impression to visitors. Announces visitors to appropriate party promptly and politely. Directs guests and clients to the waiting area and provides snack or beverage experience when possible and appropriate.Establishes a strong rapport with clients, vendors and contractors. Adheres to company policies and procedures, following all safety and security protocols. This individual is expected to help maintain appropriate records for visitor logs, manages guest visitors and their needs. This individual keeps reception area, reception desk and all related areas neat and orderly and manages vendor work on site in conjunction with the landlord, property manager or Facilities Team.

Job Description:

About the role:

• Ensures a smooth and seamless employee and guest experience by communicating warmly, clearly and effectively with the employee, guest, employee host, vendors, etc. to meet the request at hand

• Consistently offers professional, friendly and welcoming interactions

• Answers and screens all incoming internal calls to handle caller’s inquiries whenever appropriate and possible. Re-directs calls as needed and takes adequately detailed messages when required

• Greets, assists and/or directs visitors, vendors and the general public employing a professional, courteous, and respectful demeanor at all times

• Manages visitor badges and maintains appropriate visitor records

• Is actively visible in the reception area and always accessible to the customer via phone or walkie talkie. Provides advance notice to manager and customer for personal time off.

• Provides administrative relief and support, as needed, for Facilities personnel and mail room.

• Maintains guest registration logs via electronic guest management system

• Schedules, organizes and assists with event and meeting room reservations

• Reviews all appropriate documents, manuals and standard operating procedures to be familiar with details of engaging with guest visitors, employees and visitors

• Assists with any changes or new information promptly and reliably, following up with the customer to ensure satisfaction with course of action

• Ensures positive guest/group experience, through personal interaction and attendance at functions or other interactions throughout the day. Must be flexible to accommodate irregular and/or extended hours.

• Assists with administrative responsibilities, including supply ordering, visual inspection of Front of House and Client Office as well as other responsibilities as required and requested.

About you:

• Minimum of 2 years of reception, hospitality, and/or vendor coordination experience

• 2 years of experience in face-to-face interaction with customers preferred

• A pleasant phone voice and excellent verbal and written communication skills a must

• Organization and attention to detail required

• Must be able to work in a fast paced, high volume environment.

• Work across a usual business hours and full work week (Monday to Friday) schedule.

• Proven computer experience essential including proficiency in Outlook, Word and Excel required

• Ideal candidate must have a positive attitude and be comfortable in providing customer service to a diverse population

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;

• Career development and a promote from within culture;

• An organisation committed to Diversity and Inclusion

• We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: “Cushman & Wakefield”