Coupang Pay, a fintech subsidiary of Coupang Corp, provides payment gateway services for our growing and diverse business and customers. We focus on providing innovative payment and financial service solutions to all people and businesses that use Coupang’s platforms, ranging from the customers who make a purchase on coupang.com and use Coupang Eats service, the merchants who sell on Coupang’s open market platform, and the restaurants that use Coupang Eats delivery service. Coupang Pay strives to innovate all of our customers’ payment-related experiences with the team members who have the most diverse fintech experiences and have a good understanding of Coupang’s business.

Payment Product Engineering provides all services, platforms, and frameworks related to consumer and business Payment transaction processing, Wallet management, Gift cards / Cash Account management, and the overall Payment experience. We are looking for a leader who can drive the organization in (1) an appropriate future direction on architecture and technology; (2) prioritization of new features that drive Coupang to be competitive in payments that match with the growth of business opportunity in the industry.

Key Responsibilities:

• Have vision and drive for the future direction of the payment system architecture and technology

• Raise and hold a high bar for the engineering and product organization in delivering our payment experience to our customers

• Foster a culture of one-team and drive collaboration with other tech leaders of Coupang to identify and scale our services for Coupang business growth

• Be the champion of operational excellence for our payment organization

• Drive the team to design and build while ensuring high scalability, reliability, and accuracy of Payment transactions, instruments, and cash credit balances

• Drive team to develop systems that ensure continuous financial services while safely protecting customer data

• Own communication with the stakeholders of payment product engineering systems that comply with laws and regulations

• Identify and disseminate engineering best practices to the Payment organization

Basic Qualifications:

• 10+ years of experience in software development at technology companies

• 7+ years of experience in software development management and leadership at technology companies

• Solid track record of delivering large and complex systems with significant business impact

• Experience of leading teams designing and developing large-scale distributed systems and architectures

• Broad and deep understanding of key technologies in storage, data processing, and serving

• Experience and knowledge in distributed systems, microservices, and messaging services

• Excellent communications and collaborations across teams and across functionalities

• Experience in automating steps in software delivery life cycle and building guardrails to promote a safe deployment process

• Proven track record of fostering and ensuring an operational excellence organizational culture

• The ability to handle multiple competing priorities in a fast-changing environment

• Bachelor’s degree in computer engineering or other related tech fields

Preferred Qualifications

• Experience in software development in a fintech organization

• Experience in high volume financial transaction processing

• Experience in security or compliance-related system development

• Strong background in cloud services (Docker, Kubernetes, and AWS/GCP/ Azure)

• Experience in company-wide application of API Gateway and Service Mesh

• Bi-lingual in Korean and English

Recruitment Process

• Application Review

• Phone Interview

• Onsite (or Virtual Onsite) Interview – Offer

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. \

• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.

• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.

• This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.

• https://privacy.coupang.com/en/land/jobs

Document Return Policy

• This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.

• A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.

• A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act and submit It by email (recruitingops@coupang.com). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.

• In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.

• The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.