The CIG Specialist acts as a liaison between various company personnel and, where appropriate, federal, state, and municipal authorities. The Specialist is responsible for the assessment of company incidents - involving all commodities to ensure accurate and timely transmission of required regulatory reports, as well as dissemination of critical and sensitive information relevant to company activities during events with company involvement such as major emergencies, disturbances; and incidents involving generation facilities and on the electric transmission and distribution systems. The CIG Specialist will be working in a high-paced environment and is expected to work in a SHIFT environment.

This position does not provide employment pursuant to the terms of a STEM OPT Training Plan.

Required Education/Experience- Bachelor's Degree and 3 years of relevant experience in a fast-paced environment or

• Associate's Degree and 4 years of relevant experience in a fast-paced environment or
• High School Diploma/GED and 5 years of relevant experience in a fast-paced environment

Relevant Work Experience- 3 years of relevant experience in a fast-paced environment, required.

• Must possess excellent written, verbal and interpersonal communication skills, required.
• Must possess general computer skills and be proficient in the use Microsoft office, required.
• Understanding of the Federal Energy Regulatory Commission's (FERC) Standards of Conduct is preferred.

Skills and Abilities- Demonstrates a high level of accuracy, even under pressure

• Maintains a high degree of professionalism
• Maintains composure under pressure
• Possesses flexibility to work in a fast paced, dynamic environment
• Well organized, detail oriented and flexible to handle multiple assignments

Licenses and Certifications- Driver's License Required

Physical Demands- Sit or stand to answer a phone for the duration of the workday

• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
• Work rotating shifts, including nights, midnights, weekends and holidays

Additional Physical Demands- The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

• Position requires manning a fixed post and spending extended periods of time at the desk.
• Must be able and willing to travel within Company service territory, as needed

Core Responsibilities- Continuously monitor all major company incidents across the service territory. Ensure timely and accurate notifications are made to regulatory and public agencies such as the Department of Public Service, NERC, DOE, and NYC Emergency Management, as well as to internal stakeholders at all levels, including executives.

• Maintain clear and professional communication with both external agencies and internal company personnel. Provide updates and incident details as needed, ensuring alignment with regulatory expectations and internal protocols.
• Evaluate the broader implications of incidents, including potential effects on the system, public safety, media coverage, and company assets. Proactively seek out additional information to ensure a comprehensive understanding of each situation.
• Operate, test, and maintain the ARCOS and Central Information Dashboard systems used for incident notifications. Ensure these tools are functioning correctly and are used effectively during events.
• Regularly test and control communication equipment used by the team. Maintain detailed logs of equipment status and test results to ensure readiness during emergencies.
• Review and revise operational procedures as needed to reflect current practices, regulatory changes, or lessons learned from past incidents.
• Work a rotating shift schedule that includes weekends and holidays that may be subject to change depending on system emergencies.