Network Engineering Provisioning

About the Role

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for contributing to the Network Engineering Provisioning team managing the complex resolution of provisioning issues. Implements Engineering requests for circuit orders in support of objectives for the Backbone, IP and VoIP Networks. Circuitry orders include: network fiber connectivity, off-net circuit orders, collocations, augments for space and power and various leased circuit orders utilizing various technologies for delivery of bandwidth. Utilizes applications and tools to track network inventory. Works with cross-functional groups to deliver high quality network service. Places orders with LECs and Long Haul Carriers and tracks those orders throughout lifecycle. Provides project status updates. Follows established processes and procedures. Works with moderate guidance in own area of knowledge.

Core Responsibilities

• Works with Field Technicians in all Regions, as well as related Engineering departments and centers, to maintain communications regarding work orders/projects
• Creates Visio drawings, opens TTS tickets and instructs the field to where the circuit is located
• Coordinates efforts to resolve issues so all orders are completed in a timely fashion
• Coordinates with Field Operations to schedule Test and Turn Up service
• Creates and/or updates network circuits in the Engineering database and updates and/or modifies circuit layout designs with IP assignments and CLLI codes
• Regularly updates Project Management with issues/progress status
• Provides support for escalated or Tier 4 field operations nationwide
• Coordinates the gathering of information such as CLLI codes, IP addresses, Visio drawings etc.
• Regular, consistent and punctual attendance
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• Other duties and responsibilities as assigned

Expectations for All Employees

• Understand our Operating Principles; make them the guidelines for how you do your job
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
• Win as a team - make big things happen by working together and being open to new ideas
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
• Drive results and growth
• Support a culture of inclusion in how you work and lead
• Do what's right for each other, our customers, investors and our communities

Qualifications

Education

• Bachelor's Degree (While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience)

Relevant Work Experience

• 2-5 Years

Certifications

• If applicable

Benefits

Comcast believes that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details.

Equal Opportunity

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. At Comcast, you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal.