Job Description

About Comcast

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day.

Job Summary

Responsible for assisting and consulting with customers on our products and services by utilizing knowledge, skills and technology to achieve a world class sales and service experience. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Core Responsibilities

• Store location: 335 N Federal Hwy, Boca Raton, FL 33432
• Passionately represent products and services by sharing and demonstrating product and sales know-how with customers
• Provide product demonstrations to educate customers on full product capabilities to maximize their experience
• Take a customer-first approach with all customer interactions
• Listen and evaluate customer needs and provide appropriate solutions
• Achieve sales and customer experience goals and objectives
• Provide comprehensive customer onboarding activities and ensure customers fully understand how to use and manage all company products/services and gain their consent
• Perform operational and administrative tasks
• Partner with customer care to resolve customer issues, as appropriate
• Consistently demonstrate sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates
• Comply with all company and retail operational policies and procedures
• Complete training requirements and actively engage in team huddles and learning
• Know and understand sales compensation plan and its key elements
• Work a flexible schedule that includes evenings, weekends, holidays, variable schedule(s) and overtime as needed
• May be asked to work in alternate stores outside of home base store
• Maintain regular, consistent and punctual attendance
• Be able to carry and lift up to 25 pound boxes, stand and move about the store constantly
• Other duties and responsibilities as assigned

Company Operating Principles

Employees at all levels are expected to:

• Understand our Operating Principles and make them the guidelines for how you do your job
• Own the customer experience — think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
• Know your stuff — be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
• Win as a team — make big things happen by working together and being open to new ideas
• Be an active part of the Net Promoter System — a way of working that brings more employee and customer feedback into the company — by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
• Drive results and growth
• Support a culture of inclusion in how you work and lead
• Do what's right for each other, our customers, investors and our communities

Required Skills

• Communication
• Critical Thinking
• Problem Solving
• Customer-Focused
• Persuasion
• Professional Integrity
• Resilience
• Self Motivation
• Teamwork
• Technical Knowledge
• Workplace Organization

Compensation & Benefits

Base Pay: $15.63

Total Target Compensation (Base Pay plus Targeted Commission): $23.32

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.

Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Qualifications

Education:

• High School Diploma / GED (Required)

Relevant Work Experience:

• 2-5 Years

Application Timeline

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Equal Opportunity

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Career Growth

At Comcast, you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal.