Free Wheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Job Summary

About the team

Free Wheel takes an innovative, collaborative, and white-glove approach in providing best-in-class services and forward-looking business solutions for the media industry. This opportunity is at Free Wheel, a Comcast Company, and will be focused on the Advertiser Suite, that encompasses our Buyer Cloud and Curation Hub technologies.

About the role

Reporting to the Manager, Client Solutions, you are the primary point of contact for your clients, working closely with Sales to provide solutions for Advertiser Suite’s newest customers, consulting on their initial pre-sale's engagement, implementation, initial scaling and subsequent steady-state handoff to Account teams.

This role requires engaging with both enterprise clients and nimble start-ups, from Agencies to Media/ Tech providers, to ensure technical product needs are met, issues are resolved with expedience, and complex questions are answered about our Advertiser Suite offerings prior to and during their implementation.

You will be goaled with ensuring clients move through their onboarding phase and become full-term customers who spend at scale on our platform. You will also be responsible for re-engaging existing customers looking to implement new complex features and need specialized technical expertise. You will work as part of a global team that can be deployed on global, regional and/or local opportunities as required.

Job Description Responsibilities

• Deeply understand customers' technical requirements and craft elegant technical solutions

• Partner with Sales on pre-sales engagements, elicit customer technical and business KPIs, and define the success criteria of an engagement prior to contract signature

• Develop custom onboarding plans to scale customer adoption & spend through the platform

• Scope, configure, test, and deliver our Buyer Cloud and Curation Hub software solutions, requiring a degree of technical competency and understanding, leveraging skills such as SQL, data analytics and API management

• Build trusted relationships with customer stakeholders, particularly in Programmatic Ad Ops, engineering, data science, and product roles

• Act as a technical subject matter expert (SME) on the Advertiser Suite for clients and internals

• Provide ongoing feedback to product and engineering to drive roadmap initiatives

• Go deep to troubleshoot customer issues and manage more complex issues that may require product and engineering resources through to resolution

• Develop and maintain documentation outlining our best practices and procedures

• Provide optimization and best practices recommendations to encourage client engagement and platform adoption

About You

• 2-5 years of work experience in a technical customer facing or support role in Ad Tech

• Good understanding of real time bidding and programmatic advertising, especially in relation to the goals and mechanics of demand side media/ tech companies, agencies and advertisers

• Client-centric, exceptional communicator with technical and business minded stakeholders

• Hands on with our software, configuring functionality and manipulating data to meet client needs

• Excellent analytical and troubleshooting skills

• Self-motivated and comfortable being autonomous with the ability to think critically on the fly

• Technical acumen in troubleshooting, SQL and APIs, with basic knowledge of HTML and Javascript preferred

• Experience working for or with agencies is preferred

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Collaborating, Customer Experience (CX), Customer Solutions, Software Solutions, Technical Acumen, Technical Solutions, Troubleshooting

Compensation

Primary Location Pay Range: $81,990.00 - $136,650.00

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

2-5 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.