Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for planning and designing new software and web applications. Analyzes, tests and assists with the integration of new applications. Documents all development activity. Assists with training non-technical personnel. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience.

Job Description

Job Title:

Service Now Developer Engineer 3

Job Summary

We are seeking an experienced Service Now Developer Engineer 3 to design and deliver complex solutions across the ITSM, ITOM, and CMDB stack. The ideal candidate will have deep expertise in the Service Now platform, strong architectural capabilities, and hands-on experience implementing scalable, enterprise-grade solutions aligned with industry best practices.

This role requires a proactive team player who thrives in collaborative environments and is driven to deliver high-quality, business-focused outcomes.

Key Skills & Expertise

• Strong expertise in ITSM, CMDB, Service Catalog, Event Management, Integration Hub, and platform administration

• Proven experience designing and implementing complex, greenfield Service Now solutions

• Strong understanding of platform architecture, scalability, governance, and performance optimization

• Hands-on experience with:

REST integrations

• Orchestration & CI/CD automation

• Predictive Intelligence & Now Assist

• Enterprise-level Service Now implementations

• Experience in creating and maintaining technical documentation

• Knowledge of ITSM automation tools and emerging technologies

• Exposure to BMC/x Matters (preferred)

• Experience building Service Now Portal / Employee Center solutions (advantage)

Roles & Responsibilities

• Design, develop, and implement complex Service Now solutions across ITSM, ITOM, CMDB, and Service Catalog

• Develop workflows, business rules, script includes, client scripts, UI policies, and Flow Designer solutions

• Architect and maintain CMDB data models, CI relationships, and governance frameworks

• Build and customize Service Now portals and widgets using AngularJS, HTML, CSS, and Jelly

• Develop Service Catalog items, Virtual Agent, Record Producers, and automated workflows

• Implement Service Now Orchestration and provisioning automation

• Configure and support Event Management integrations

• Develop and maintain REST API integrations

• Administer the Service Now platform (upgrades, patching, performance tuning)

• Ensure platform stability, scalability, security, and best practices

• Support CI/CD pipelines and deployment automation

• Implement and optimize Predictive Intelligence and Now Assist

• Conduct code reviews and enforce development standards

• Collaborate with stakeholders and cross-functional teams

• Mentor junior developers and support continuous improvement initiatives

• Provide production support and resolve complex technical issues

Qualifications

• Bachelor’s or Master’s degree in Computer Science, IT, or related field

• Proven experience as a Service Now Developer

• Mandatory certifications:

Service Now Certified System Administrator (CSA)

• Certified Implementation Specialist (CIS)

• Strong programming skills in:

JavaScript, JSON, j Query, Glide Script

• Solid understanding of:

Service Now architecture, modules, workflows, forms, and integrations

• Excellent communication and stakeholder management skills

• Strong analytical and problem-solving abilities

• Ability to troubleshoot complex technical issues

Additional Expectations

• Experience creating and maintaining technical documentation

• Stay updated with latest Service Now trends and features

• Continuous improvement mindset for process and delivery optimization

• Willingness to adopt new technologies and enhance existing solutions

• Strong commitment to quality and excellence

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education:

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

5-7 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.