Optical Transport Operations Engineer 2 at Comcast

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

This position is an operations‑focused technical role responsible for supporting day‑to‑day transport network activities, including scheduled and emergency maintenances, change execution, and continuous monitoring of all transport services. The engineer works within the Ciena 6500 Backbone Transport network, supporting a large‑scale fiber optic infrastructure. Responsibilities include monitoring network health, responding to alarms and incidents, creating/executing changes, and assisting with service restorations. The role requires a solid understanding of optical transport technologies, strong operational discipline, and the ability to troubleshoot and support complex transport systems in a production environment.

Job Description Must Have Technical Skills:

• Experience with Network Health Monitoring: This role involves actively monitoring network health, including handling alarms, performing routine maintenance and maintaining security configurations. The Engineer will assist in troubleshooting down services in Ciena and Nokia environments. While addressing potential issues early to prevent outages and/or service disruptions.

• 2-3 years’ experience in Transport Engineering, Technician or Technical role supporting transport service deployment or operations and preferably of DWDM networks.

• Understanding of Ciena 6500 Photonic, OTN, Ethernet Networking and Data Communications (TCP/IP), RLS, Nokia PSS1830, NFMT

• Associates/bachelor’s in electrical engineering, Software Engineering, Optical Engineering, Computer Science or related work experience

Must Have Soft Skills:

• Team Collaboration: While this position does not require formal mentorship responsibilities, the Engineer will work closely with senior team members and contribute to the development of best practices by sharing insights and supporting team goals.

• Operational Support: Support of solving network disruption and managing with high-pressure situations, the Engineer will support decision-making processes and contribute to restoring network operations quickly and effectively.

• Ability to handle stressful situations during maintenance window activities and solve complex technical issues under the stress of time constraints.

• Self-Motivated, Team and Customer Focused.

• Excellent Customer Service interaction skills.

• Excellent Written and Verbal communications skills.

Nice to Have Skills:

• Experienced professional in problem-solving, able to evaluate designs and circuit identification for complex troubleshooting.

• Ability to make timely and accurate assessments of complex situations.

• Layer 2 knowledge will be an advantage.

Optical Transport Engineer Ticket examples: Incident Tickets: When service-impacting issues occur, we open incident tickets to track outages, alarms, degradations, and restoration efforts through resolution.

Work Order Tasks: When physical or field work is required, we create work order tasks to coordinate dispatches, equipment checks, fiber validation, OTDR testing, and site-level support.

Change Tickets:

When planned or required maintenance is needed, we use change tickets to schedule approved work, document risk, define impact, and ensure proper communication before execution.

Break/Fix Support:

When hardware, fiber, or transport paths fail unexpectedly, we investigate the issue, engage the appropriate teams, and drive repair actions to restore service as quickly as possible.

Required Maintenance:

When network health or stability requires planned corrective action, we schedule maintenance windows to repair, replace, migrate, or optimize transport infrastructure.

RMA Support:

When equipment is confirmed or suspected to be faulty, we coordinate RMA support to replace failed optics, cards, modules, or other hardware components with vendor-approved replacements.

Fiber Support:

When fiber issues are suspected, we review light levels, span loss, alarms, and OTDR results to identify disturbances, degradations, or damage along the physical path.

Hardware Support:

When equipment alarms or failures occur, we validate shelf, card, optic, power, and module status to determine whether repair, reseat, replacement, or vendor escalation is needed.

Vendor Coordination: When third-party support is required, we engage vendors for fiber repair, hardware replacement, maintenance updates, troubleshooting assistance, and restoration confirmation.

Maintenance Validation: After work is completed, we verify alarms, light levels, circuit status, and service stability to confirm the maintenance was successful and no outstanding issues remain.

Here's a look at just some of the perks and benefits we make available to our US-based employees:

• Medical & Dental

• 401(k) Savings Plan

• Generous paid time off

• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.

• Courtesy Services

• We offer all of our full-time employees in serviceable areas free digital TV and internet.

• Learn more at jobs.comcast.com/life-at-comcast/benefits

• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.

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Skills

Ciena 6500, Communication, Dense Wavelength Division Multiplexing (DWDM), Network Operations, Network Performance, Troubleshooting

Compensation

Primary Location Pay Range: $78,505.90 - $117,758.85

This job can be performed in New Jersey with a Pay Range of $78,505.90 - $117,758.85

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

2-5 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.