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Job Summary

Responsible for ensuring successful on-air playback per client’s contracts. Works with clients and some external agencies to ensure receipt of content, schedules and final play-back of broadcast channels. Has developed knowledge/skills in customer support and technical broadcast operations. May act as a resource for colleagues with less experience.

Job Description

This position is unable to provide work authorization sponsorship or immigration support now or in the future.

Traffic Coordinator Core Responsibilities:

Receive/confirm daily client content lists and create work orders to get the content in the library and ready for air.

Responsible for the successful loading and checking of daily client playlists.

Provide a central point of contact between the Render Operations team, the 24/7 Broadcast Operation team, and the client to answer any questions or fix any potential issues that might arise.

Troubleshot any questions or issues that may arise throughout the day with channels and content.

Assist traffic leadership by documenting regular, daily metrics tracking work done for each client.

Uphold standard operating procedures/practices and help test more efficient processes to the success of the organization.

Utilize daily tools to review clients’ ads, promotions, programming and scheduling to make sure on-air issues do not arise and are solved in a timely manner before hand-off to operations.

Assist, when necessary, in processing late logs and/or content orders as well as late, potentially daily log changes per client request.

Helps guide channels to consistently meet and even exceed posted service level agreements and operational deadlines.

Develops, evaluates and recommends technical and systematic procedures to assist in the success of clients’ on-air performances. Identifies problems and recommends solutions.

Participates within the team, offers guidance and support of their peers.

Works on any special projects requested from traffic leadership or clients.

Assists with training for new traffic coordinators as requested.

Regular, consistent and punctual attendance. Must be able to work nights and/or weekends, variable schedule(s) and overtime as necessary to help the client’s successful on-air product.

Other duties and responsibilities as assigned.

Must Have Skills:

Organization/Multi-tasking Skills:

Organization of one's daily tasks as well as helping keep our clients organized to ensure seamless playout of their channel(s) all while having the ability to jump onto something new at a moment's notice with minimal disturbance to workflows.

Strong Communication/Customer Service/Interpersonal Skills

A traffic coordinator is the middle-person between clients and their consumers, therefore traffic needs to have great relationships with their client(s) as well as internal relationships with other departments within the workflows to ensure seamless playout of their channel(s).

Computer Skills

Knowledge of the Microsoft Suite as well as the ability to quickly learn internal programs vital for client's success.

Problem-Solving/Troubleshooting Skills

Traffic coordinators will be faced with many issues both internal and external, that they will need to parse through, research and escalate through the proper channels in a calm but efficient manner.

Data Entry Skills

On a daily basis, Traffic coordinators will be taking data from their clients (via email, excel spreadsheets, Word documents, etc.) and using that to create internal work orders, update system metadata or edit active on-air playlists. All of this must be done with great attention to detail without error.

Skills

Detail-Oriented, Problem Solving, Scheduling, Teamwork

Compensation

Primary Location Pay Range: $22.89 - $34.34

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

High School Diploma / GED

Certifications (if applicable)

Relevant Work Experience

5-7 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.