Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

The Comcast Business HQ Test and Turn Up Engineer 1, supports the test and turn‑up of Metro Ethernet 1G/10G/100G circuits for Federal Government and the largest Enterprise commercial customers, including Carriers, and OFFNet Type II services. This role deploys Metro Ethernet CPE configurations and troubleshoots complex network issues across the Comcast Business Enterprise Services network.

Working within a specialized Metro Ethernet Test and Turn‑Up (TTU) engineering team in an inbound/outbound Enterprise Contact Center environment, the Engineer 1 resolves first‑contact issues and manages escalations for Comcast Business’s largest customers. Responsibilities include test and turn up of circuits, providing network engineering and escalation support to Fed Gov and Enterprise customers, Project Managers, OFFNet carriers, Field Service Technicians, and Cell Backhaul providers.

The position requires strong network engineering, analytical skills, the ability to interpret complex network designs and data, proficiency with multiple network and system tools, and the ability to manage priorities independently in a fast‑paced environment.

Job Description Core Responsibilities:

• Supports day to day operational tasks across Comcast Business's Metro Ethernet and MPLS networks.

• Execute simple bandwidth upgrades for Wholesale clients and process disconnects and soft issues for Enterprise clients.

• Work with off-net providers to troubleshoot connectivity issues with circuits or vendor supplied Customer Premises Equipment (CPE). Remove CPE from monitoring as needed.

• Deactivate services and issue soft disconnects for Metro Ethernet and CBH services.

• Respond to field technician call-ins across all products and assist with adding services to existing configurations.

• Troubleshoot basic service failures, send configurations and perform SFP tuning and ENNI support.

• Confirming service functionality at customer demarcation, including validating MAC addresses, traffic swaps, and NNI handoffs for Wholesale clients.

• Conduct pre-checks for optics, demarc specs and CPE settings; VLAN configuration, port status and duplex matching, auto-negotiation and traffic profiling, light level validation and SFP compatibility.

• Use various software systems and applications to effectively troubleshoot issues and equipment relating to underlying network connectivity, as well as to identify configuration and other related issues with managed services equipment. Exposure to Century, CCOM and Orion preferred.

• Basic understanding of Layers 1/2/3 of the OSI Model, as well as Metro Ethernet.

• Familiarity with service activation workflows, networking principles and testing methods.

• Collaborate with and foster relationships with internal and external customers. Strong communication and organizational skills.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

• Other duties and responsibilities as assigned.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Critical Thinking Problem Solving, Customer-Focused, Professional Etiquette, Professional Integrity, Relationship Building, Teamwork, Technical Knowledge, Workplace Organization

Compensation

Base Pay: $26.50

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

0-2 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.