Date Posted:

2026-02-18

Country:

Mexico

Location:

MX-BCN-MEXICALI-496 ~ Calzada Manuel Gomez Morin #3200 ~ CALZADA

Position Role Type:

Unspecified

We are seeking a highly motivated, talented Customer Service Manager who has the desire to lead and coach the parts sales customer service team. In this role you will be responsible for meeting response metrics, scheduling for team coverage, and subject matter expert for root cause and corrective action planning for the parts sales team and ensure overall customer / team success. Additionally, you will manage a team of professionals along with providing direction to skilled administration employees, as well as leading area employee engagement, safety, quality and continuous improvement efforts.

What you will do:

• Ensures all quality related items for assigned areas are complete and documented to meet established quality standards.
• Leads scheduling for assigned areas so coverage requirements are met.
• Leads activities for materials and logistics problem resolution of cells to ensure on time delivery, customer correspondence and smooth operations.
• Monitors operations performance to maximize productivity.
• Interfaces with customers (internal and possibly external) to understand customer needs and issues and ensure that the customers receive satisfactory standards of services.
• Delegate effectively to develop personnel and effectively balance the workload.
• Address employee issues/concerns and motivate the workforce to achieve department goals.

Qualifications you must have:

• Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience
• Leading teams directly or indirectly
• Experience with MRP/ ERP systems (SAP preferred).
• Prior experience managing direct reports at least 1 year.
• Fluent in English and Spanish; clear, concise, assertive, and effective communicator.
• Must be available to work the 3rd shift (Sunday to Thursday, 11: 00 PM – 6:00 AM) onsite.

Qualifications we prefer:

• Experience working with all levels of management
• Experience dealing with multicultural teams
• Proven track record in team leadership roles.
• Highly self-directed, quick learner, strong drive and results driven.
• Salesforce experience
• Lean, continuous improvement tools experience

Learn More & Apply Now!

At Collins Aerospace, our customers are at the core of our business. And meeting each of their unique needs is the key to our success. The Customer & Account Management organization plays a critical role at Collins Aerospace both internally and externally. We provide executive-level support to major original equipment manufacturers and defense customers and support our Strategic Business Units (SBUs) by augmenting key relationships and maintaining an excellent customer experience. Internally, we develop and support our SBUs by strategically planning and capturing future growth opportunities while ensuring customer satisfaction. If you want to advance your career while contributing to a vision that helps our customers redefine the aerospace industry, then consider landing here!

Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that’s redefining aerospace, every day.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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