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Why Coda
Coda is a global growth engine for commerce. We bring together powerful capabilities that connect people, digital products, and payments through our suite of trusted digital monetization and distribution solutions.
We recently acquired Recharge, Europe’s leading prepaid payments and digital gift card business, bringing both companies together into one organisation with broader reach, deeper capabilities across B2B and B2C commerce and a stronger global footprint.
Today, we stand as a team of more than 600 people, representing 57 nationalities across 23 locations. We are headquartered in Singapore with offices in Amsterdam, Dubai, Shanghai and other hubs across Southeast Asia.
Our B2B business works with publishers and brands to support growth across markets. We run Codapay for local payment acceptance and Custom Commerce for direct-to-consumer webstores. We manage catalogue, prepaid and distribution services that extend reach globally, and we operate Giftcloud’s rewards and incentives capabilities. We take on the operational complexity around payments, tax and compliance so partners can scale with clarity and focus.
On the consumer side, we operate a portfolio of trusted storefronts including Codashop, Recharge.com , Startselect.com , mobiletopup.co.uk and other local sites that give customers secure and easy access to digital credit, game vouchers, gift cards and prepaid products.
Our people are at the heart of what we do. Coda’s culture is centered on respect, clarity, ownership, and collaboration. We work hard and play hard together.
If you’re looking for growth and impact in a fast-paced global team, Coda is the place for you.
About the Role:
We are seeking a Customer Support Specialist to join our team. In this role, you’ll be the first point of contact for our clients’ customers, ensuring queries are handled with professionalism, empathy, and efficiency. You’ll liaise with internal teams, content providers, and customers to deliver outstanding support and contribute to the success of our client partnerships.
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About Coda

Coda
Series CCODA plc was a mid-sized international financial software company based in the United Kingdom. Founded in 1979, it was purchased in 2008 by Unit4, a supplier of enterprise software, based in the Netherlands.
201-500
Employees
San Francisco
Headquarters
$1.4B
Valuation
Reviews
3.9
24 reviews
Work-life balance
4.1
Compensation
2.8
Culture
4.2
Career
3.2
Management
3.5
72%
Recommend to a friend
Pros
Supportive team and colleagues
Flexible hours and remote work options
Good work-life balance
Cons
Compensation not competitive
Limited growth opportunities
Management lacks direction
Salary Ranges
12 data points
Mid/L4
Mid/L4 · BUSINESS INTELLIGENCE ENGINEER
1 reports
$149,500
total per year
Base
$115,000
Stock
-
Bonus
-
$149,500
$149,500
Interview experience
2 interviews
Difficulty
3.0
/ 5
Offer rate
50%
Experience
Positive 50%
Neutral 50%
Negative 0%
Interview process
1
Application Review
2
Technical Questionnaire
3
Audio Interview
4
Powerday (Onsite/Virtual Interviews)
5
Offer Decision
Common questions
Coding/Algorithm
Technical Knowledge
Behavioral/STAR
System Design
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