Job Description Summary: Position Overview

The Retail Supervisor, Café Operations is responsible for supporting daily operations and performance of the Bottle Cap Café, located outside of World of Coca-Cola, with a secondary responsibility supporting the Retail Store operations. This role ensures exceptional guest experience, operational excellence, and adherence to safety, brand, and service standards.

This role does not directly oversee people but provides operational guidance, training support, and floor leadership while serving as Manager on Duty when assigned.

Primary Responsibilities & Accountabilities – Café Operations (60-70%)

• Support daily front- and back-of-house café operations

• Execute café opening and closing procedures per SOPs

• Maintain food safety, sanitation, and health standards

• Support café revenue, service flow, and operational efficiency

• Ensure proper ordering of inventory while responsibly managing food, beverage, and supply costs

• Assist with POS transactions, refunds, and service recovery

• Handle cash, deposits, and asset protection procedures

• Escalate operational or guest issues to leadership as needed

• Model Coca‑Cola values and guest-first behaviors

Retail Store Operations (30–40%)

• Serve as Manager on Duty when scheduled

• Perform store opening and closing procedures

• Support retail sales and guest service standards

• Maintain visual merchandising and store presentation

• Perform sales transactions as needed

• Ensure compliance with safety, security, and operational policies

Guest Experience & Brand Standards

• Deliver best-in-class guest service across Café and Retail

• Handle guest concerns professionally and respectfully

• Support inclusive guest interactions

• Maintain a professional, welcoming demeanor

• Adhere to safety, ADA, PCI, and life safety standards

Training & Operational Support

• Support training and retraining of ambassadors on SOPs

• Reinforce service and operational standards

• Partner with leadership to execute company programs

• Provide clear communication and guidance on the floor

Required Skills & Competencies

• Retail or foodservice operational knowledge

• Strong guest service skills

• POS and basic inventory proficiency

• Ability to multitask in a fast-paced environment

• Strong communication and professionalism

Physical Requirements

• Stand and walk up to 6–8 hours

• Lift, push, pull up to 50 lbs

• Frequent bending, kneeling, and reaching

• Work in varied temperatures and busy environments

Education & Experience

• High School Diploma or equivalent

• 1–3 years experience in retail, foodservice, or hospitality

• Prior key‑holder or lead experience preferred

• Must pass drug screen and background check

The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.

Skills: Pay Range:

$57,800 - $69,400

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Location(s):

United States of America:

City/Cities:

Atlanta

Travel Required:

00% - 25%

Relocation Provided:

No

Job Posting End Date:

April 24, 2026

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.