Job Description Summary:

The World of Coca-Cola, located in Atlanta, GA, the home of Coca-Cola, first opened August 02, 1990 and was relocated from Underground Atlanta to Pemberton Place May 24, 2007. Currently, the World of Coca-Cola is the main attraction for The Coca-Cola Company.

It attracts over 1.2M visitors per year and is a key tourist attraction in the region.

The Floor Operations Supervisor is the heartbeat of daily operations at the World of Coca-Cola Attraction. They will supervise day-to-day operations, supporting the Senior Manager and Associate Attraction Managers. The Supervisor will be responsible for ensuring best-in-class guest experience, efficient operations and will support the frontline Ambassadors in delivering memorable experiences to all our guests. The Floor Operations Supervisor must embrace and role model outstanding guest service and contribute to the high morale of the Ambassador team.

This role reports to the Associate Attraction Manager and takes day-to-day guidance from the Manager on Duty to ensure premium guest experience.

Primary Responsibilities/Accountabilities:

• Direct and oversee activities on the floor to meet guest experience targets, maximize ticket sales, uphold safety standards, and ensure operational efficiency throughout the day.
• Serve as the primary point of contact for Ambassadors, providing guidance, support, and real-time problem-solving to keep the experience seamless.
• Ensure Ambassadors are in position, engaged, and delivering exceptional guest service. Step into any role as needed to keep the operation moving.
• Offer on-the-spot feedback and positive reinforcement, handing off ongoing development needs to Associate Managers for follow-up.
• As needed, be able to assume and work any Ambassador position within the Attraction.
• Make quick adjustments to staffing plans in response to call-outs, late arrivals, or changes in guest flow to maintain optimal coverage and service standards.
• Immediately address service concerns with professionalism and best judgment, working within guest service guidelines and escalating to Associate Managers if necessary.
• Contribute to consistently achieving 90%+ Mystery Shop scores and uphold brand standards at every guest touchpoint.
• Support cash handling processes, manage opening and closing procedures, and ensure the building is ready to welcome or bid farewell to guests.
• Lead the opening and closing of the Attraction as needed.
• Assist with evening events or special programs as needed, ensuring operational readiness and guest satisfaction.
• Maintain adherence to safety, security, and company policies, while supporting revenue-driving initiatives across the Attraction.
• Foster a positive, energized environment, bringing joy to both guests and teammates through leadership, engagement, and consistent presence.
• Any other duties as assigned by the Associate Manager(s) or Senior Manager, Attraction.

Education:

High school diploma; GED equivalent

Work Experience Requirements:

2 years supervisor experience within a high-volume visitor attraction or similar location.

Additional Requirements:

Must be able to successfully pass credit, drug screen, and criminal background check.

The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.

Skills: Pay Range:

$57,800 - $69,400

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Location(s):

United States of America:

City/Cities:

Atlanta

Travel Required:

00% - 25%

Relocation Provided:

No

Job Posting End Date:

April 13, 2026

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.