Voice Communications Specialist - Willoughby Hills FHC

Applicants must reside in Northeast Ohio:

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

As Voice Communication Specialist, you will operate telecommunication telephone console systems and associated equipment to coordinate essential correspondences. This role is a steppingstone to numerous other positions within the Cleveland Clinic system, including PSS.

This is a remote role. A caregiver in this position works days from 8: 00am to 5:00pm.

A caregiver who excels in this role will:

• Receive and screen all incoming and outgoing calls to determine proper routing and provide system usage information and Foundation directory assistance.

• Place and record all outgoing local long distance and international calls for doctors and other hospital personnel in the manner described by procedures.

• Direct hospital personnel request conference calls to conference company as procedures described.

• Provide assistance to hospital patients with dialing instructions, placing calls and answering questions.

• Provide overhead and long-range paging services to the FHC and other outside callers as applicable.

• Process group alert test twice daily.

• Expedite medical emergency and crises intervention procedures using page and established procedures.

• Assist staff with out-of-service pages by performing program changes using page systems.

• Process calls using associated telephone equipment, such as SL1 auxiliary telephone backup systems, messaging technology equipment and alpha units.

• Assist personnel in contacting on-call physicians and other on-call personnel.

• Provide outside callers with medical assistance by contacting on-call physicians for appropriate services as applicable.

• Operate various systems and facsimile equipment.

• Send domestic and international telegrams using telex format on CRT.

• Receive, log and dispatch incoming telex and facsimile messages.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma

• A minimum of 1 year of Call Center or telephone operator experience

• Or 2 years of Customer Service experience

• Understanding of networking/distributed computing environment concepts and principles of client/server configuration

• Excellent knowledge of messaging technology and project management skills

Preferred qualifications for the ideal future caregiver include:

• Experience in a healthcare or a related field

Physical Requirements:

• Typical physical demands include a high degree of dexterity to produce materials on a PC, normal or corrected vision, extensive sitting and frequent walking, occasional lifting or carrying 5 to 15 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.
• Keywords: Communications Officer, Dispatcher, 911 Dispatcher, Call Center, Operator, PBX, PBX operator, security, emergency, alarms, Command center operator, Security Access, 911 operator, public safety dispatcher, 9-1-1, 9-1-1 dispatcher, emergency services,

Pay Range

Minimum hourly: $15.00

Maximum hourly: $18.44

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).