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Job Title

Health Unit Clerk – Neonatal ICU (NICU)

Location

Akron

Facility

Akron General Medical Center:

Department

Neonatal ICU-Cleveland Clinic Akron General:

Job Code

AK9959

Shift

Nights

Schedule

11:00pm-7:30am

Job Summary

USW Bidding Period: 04/07/2026 - 04/11/2026

Job Details

USW Bidding Period: 04/07/2026 - 04/11/2026

Join Cleveland Clinic Akron General where we have been providing world-class care to the community for over 100 years. At Akron General, you will work and learn from some of the best caregivers, provide and receive multitudes of support and appreciation, and create the steppingstones toward a rewarding career with one of the world's most respected healthcare organizations. We strive for patient-centered care and comfort, and we are committed to serving the community and treating our patients as family.

Akron General, a designated Baby-Friendly birth facility, understands that each labor and delivery experience is unique and requires careful thought and personal attention. This is why Akron General has a comprehensive team of caregivers that are ready to meet the needs of both mom and baby. Caregivers focus on delivering safe and quality care, while creating the best experience possible. Akron General has a Level III Perinatal Center, which means it is ready for any type of delivery and need for babies, including onsite NICU services staffed by Akron Children’s Hospital neonatologists.

As a Health Unit Clerk in the NICU, you will provide a high level of customer service to patients, families, visitors and employees to promote and support the highest level of patient experience.

A caregiver in this position works nights from 11: 00 p.m. – 7:30 a.m. including every other weekend rotation and 3 holidays per year requirements.

A caregiver who excels in this role will:

• Perform administrative and clerical duties.

• Conduct an in-person greeting and welcome newly admitted and transferred patients to the unit.

• Communicate with and facilitate communication between patients, families, other departments and healthcare team members regarding patient care.

• Assist with processing patient admissions, transfers and discharges.

• Provide concierge service to assist patients and families with wayfinding and directing them to available resources.

• Assemble and maintain patient medical records and other documents related to patient care.

• Troubleshoot equipment.

• Respond to patient call lights.

• Keep nursing stations clean and organized.

• Complete mandatory education and training.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED

• One year of experience in a customer service-related role

• Prior job experience with typing or computer training or equivalent coursework

Preferred qualifications for the ideal future caregiver include:

• Microsoft Office experience

Physical Requirements:

• Requires full range of motion, manual and finger dexterity and eye-hand coordination.

• Requires frequent data entry, standing and walking for extensive periods of time.

• Requires normal or corrected speech, hearing and vision.

• Requires some exposure to communicable disease or body fluids.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.