At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Office Coordinator Clerical:

Location

Stuart

Facility

Stuart Family Health Center:

Department

Stuart FHC Facility-Cleveland Clinic Martin Health:

Job Code

000668

Shift

Days

Schedule

7:00am-6:00am

Job Summary

Job Details

Join the Cleveland Clinic team at Stuart Family Health Center, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Exceptional care is a team effort — both at the bedside and in the office. Even if you have never considered healthcare as the next step, you will find there are many paths to creating a career centered on what matters most to you. By joining the team as an Office Coordinator Clerical, you will support the operation of the Stuart Family Health Center by providing excellent customer service to patients and visitors and performing various administrative duties. You will act as the "gateway" for patient access directly through the physician's office and handle the daily operations of the practice. It will be your goal to ensure a smooth appointment experience from checking in to checking out. There are opportunities to grow and evolve within your role — and even explore new career areas beyond it.

A caregiver in this position works Monday-Friday between 7: 00AM – 6:00PM.

A caregiver who excels in this role will:

• Answer the phone, triage calls, schedule appointments, schedule diagnostic testing and / or surgical procedures, obtain referral / authorizations, maintain physician calendar and other administrative duties.

• Support clinic operations by direct involvement with the physician(s) and nurse(s).

• Facilitate the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patients and / or other medical departments.

• Work through and solve patient issues professionally and in a timely manner.

• Take and relay phone messages for the respective area in a clear and concise manner in accordance with CCF policy.

• Assist with calendar, meeting and travel arrangements as requested and ensure proper forms are completed.

• Ensure all patients are rescheduled relating to physician out days in a timely manner.

• Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total e Med) as needed.

• Verify and update patient demographics and insurance information.

• Identify whether patients need a referral and / or authorization and obtain referral and / or authorization when necessary.

• Obtain proper information such as PCP, referring physician, CPT / DX codes prior to entering request into referral module.

• Input reasons for all visits on all appointments.

• Ensure surgery packets are completed correctly and delivered in at timely manner to OPS and Access Plus.

• Maintain complete and up-to-date documentation and files, including product and service quotes.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED

• Two years of clerical, customer service or other relevant experience

• Knowledge of medical terminology gained through experience or formal course work

• Basic math skills, such as addition, subtraction, multiplication, division and percentages

• Strong computer skills and working knowledge of Microsoft applications

• Typing competency with the ability to format, spell, punctuate, edit and proofread

Preferred qualifications for the ideal future caregiver include:

• Medical office or insurance experience

Physical Requirements:

• Ability to perform work in a stationary position for extended periods

• Ability to operate a computer and other office equipment

• Ability to travel throughout the hospital system

• Ability to communicate and exchange accurate information

• In some locations, ability to move up to 10 pounds

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities