Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.

The Business Analysis Supervisor is an intermediate management-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

Responsibilities:

• Supervise a business analysis team (consisting of support staff and/or entry-level analysts with responsibilities including work allocation, budget and planning, performance evaluation, compensation, and other duties as assigned
• Improve process efficiencies in support of unit objectives and recommend new work procedures
• Ensures resource gaps are addressed as a priority to avoid business service disruption
• Support quality and control function, including performing risk assessments/tests and evaluating process procedure changes
• Work as a team to achieve objectives and solve problems based on analysis of information
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedent
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• Proven relevant experience
• Demonstrated analytical, organizational and presentation skills
• Proven ability to work independently and in a team
• Consistently demonstrate clear and concise written and verbal communication
• Proven ability to manage a diverse project portfolio
• Basic SQL knowledge
• Any exposure to market operations would be beneficial to the profile

Education:

• Bachelor's degree/University degree or equivalent experience

Job Family Group:

Technology

Job Family:

Business Analysis / Client Services

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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