At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi Citi’s Securities Services (SS) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions.

We’re currently looking for a high caliber professional to join our team as Officer, Assets Servicing Senior Supervisor – C11 - Hybrid

(Internal Job Title: Asset Servicing Sr Supv – C11 based in Pune, India. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• (Optional) We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

In this role, you’re expected to:

The Asset Servicing Sr Supv provides leadership and supervisory responsibility for medium-sized operational/administrative team(s)) of clerical/support employees. Good understanding of procedures and concepts within own technical/subject area and a basic knowledge of other areas in order to understand how they relate to own area. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Improves process efficiencies in support of unit objectives. Requires a basic conceptual/ practical grounding in policies as they apply to the business. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Typically deals with variable issues with potentially broader business impact. Influences decisions through advice, counsel, facilitating services to others or through joint accountability for volume, quality and timeliness of end results. No direct responsibility for financial or resource planning. Work generally affects own team as well as other closely related work teams. Full supervisory responsibilities. Including duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities

• This role will manage reconciling and processing positions related to Corporate Action events
• These activities include revisions of communications, notifications and facilitating postings for Corporate Action or Proxy events
• Supervises a small team consisting of support staff
• Delegates and supervises straightforward tasks
• Recommends personnel actions such as hiring, discipline, performance evaluations, promotion, compensation adjustments and termination
• Creates and monitors appropriate metrics for the team managed
• Supervises overall operating efficiency
• Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives
• Supervises the quality and service of self and others; network/navigate within the organization in order to troubleshoot escalated issues and bring appropriate closure
• Identifies any opportunity for implementation process improvements, and service or technology enhancements. Identifies control deficiencies and implement appropriate procedures
• Trains staff on new procedures or technology enhancements
• Creates, develops and maintains business relationships
• Finds opportunities to reduce expenses
• Applies basic understanding of how own area integrates within own subject area
• Makes evaluative judgments to solve problems based on analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents
• Direct impact by ensuring the quality of tasks provided by self and others on team are completed
• Exchanges ideas and information in a concise and logical manner with tact and sensitivity to audience diversity
• May act as backup for manager and perform other duties as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

As a successful candidate, you’d ideally have the following skills and exposure:

• 2 to 5 years of relevant experience. Preferable in Client Services role in Custody Settlements & Client Servicing
• Bachelor's/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Job Family Group:

• Operations
• Transaction Services

Job Family:

Asset Servicing

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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