Individuals in MCA are responsible for designing and implementing a comprehensive and robust Managers Control Self-Assessment (MCA), also known as Risk & Control Self-Assessment (RCSA), and the execution of control activities thus improving identification and remediation of significant control issues and operational risk events in a timely manner.

Responsibilities:

• Perform activities in support of Managers Control Self-Assessment (MCA) program, also known as Risk & Control Self-Assessment (RCSA).
• Help assist in the MCA program, including the annual/semiannual/quarterly/monthly attestation, quality oversight, and related reporting.
• Help to identify, analyze, and assess potential risk
• Support MCA execution in accordance with the ORM Policy and Framework, as well as applicable Policies, Standards, and Procedures.
• Help monitor on key performance indicators (KPIs)
• Help support the MCA tracking and reporting inventory
• Continue to help drive MCA best practices, transformation, and execution consistency across business/functions.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications:

• Minimum of 2-5 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
• Ability to identify, measure, and manage key risks and controls.
• Good knowledge in the development and execution for controls.
• Experience in control related functions in the financial industry.
• Experience in implementing sustainable solutions and improving processes.
• Understanding of compliance laws, rules, regulations, and best practices.
• Understanding of Citi’s Policies, Standards, and Procedures.
• Good analytical skills to evaluate complex risk and control activities and processes.
• Excellent verbal and written communication skills, with a demonstrated ability to engage at the senior management level.
• Problem-solving and decision-making skills.
• Ability to manage multiple tasks and priorities.
• Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

Education:

• Bachelor's/University degree or equivalent experience

We are seeking a highly motivated and experienced Managers Control Self-Assessment (MCA) Intermediate Analyst to join our Markets MCA - Content Management Team in a hybrid role based in Manila. The successful candidate will be instrumental in managing manually intensive data, ensuring the accuracy and completeness of our control inventory, and facilitating the detection and resolution of control and PRCM breaks. The candidate will play a vital part in implementing process improvements, supporting system enhancements, and collaborating with global partners. The ideal candidate is a detail-oriented professional with a strong background in risk or data management, who thrives on process improvement and enjoys working in a dynamic, global environment.

Key Responsibilities:

Manually Intensive Data Management:

• Input inherent risk attributes based on values determined by the business, ensuring the final inherent risk tier aligns with expectations.
• Input control attributes to ensure the accuracy and completeness of the control inventory for Markets.
• Facilitate the adoption of controls to Global Assessment Units (GAU).
• Map issues and regulations to controls to contribute to an accurate and complete Markets regulations inventory.
• Resolve Control Deficiencies: Support the detection and resolution of control breaks, working with teams to ensure the completeness and accuracy of GAU content.
• Drive System Quality: Participate actively in systems testing (UAT), meticulously identifying, documenting, and tracking bugs and enhancement requirements through to resolution.
• Manage System Issues: Proactively identify and escalate system issues that impact deployment and operational efficiency, monitoring their progress until a successful resolution is confirmed.
• Implement Process Enhancements: Actively contribute to process optimization by implementing streamlined workflows that accelerate control deployment and enable the efficient resolution of control breaks.
• Execute Quality Assurance: Conduct rigorous quality assurance checks on all content deployments to guarantee data accuracy and system integrity.
• Maintain Knowledge Base: Ensure all process manuals and procedural documentation are consistently updated, serving as a reliable resource for the team.
• Develop Subject Matter Expertise: Grow into a Subject Matter Expert (SME) on system functionality and design, providing valuable insights on the most efficient strategies for deploying content.
• Foster Global Partnership: Coordinate effectively with overseas counterparts to ensure a seamless, 24/7 handoff of deliverables and maintain strong operational continuity.
• Manage Stakeholder Communication: Maintain clear, concise, and professional communication with various stakeholder teams to manage expectations and build strong working relationships.
• Provide Transparent Reporting: Deliver clear and accurate reports on work status and provide reliable estimates for planned tasks to support overall team and project tracking.

Core Skills and Competencies

• Exceptional Communication skills, including the ability to seamlessly communicate complex technical issues to non-technical colleagues.
• Excellent Problem-Solving and Decision-Making capabilities.
• Strong interpersonal, influencing, and organizational skills to mobilize and motivate delivery in a co-operative and collaborative working environment across trading and support/infrastructure/control functions.
• Strong proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Share Point.

Other Qualifications:

• Flexibility to navigate change and adapt to new processes.
• Technological skills, including experience with Artificial Intelligence (AI).
• Proficiency in Workflow tools, Tableau for data visualization and reporting, and automation techniques.

Job Family Group:

Controls Governance & Oversight:

Job Family:

Managers Control Self-Assessment:

Time Type:

Full time

Most Relevant Skills

Analytical Thinking, Assessment, Business Insights, Communication, Constructive Debate, Controls Lifecycle, Controls Management, Data Quality Management, Risk Management, Stakeholder Management.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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