Jobs

Client Experience Associate SAFE Act
NEW YORK, New York, United States of America
·
On-site
·
Full-time
·
2w ago
This is a developing professional role within Citigroup, requiring individuals who can independently solve complex problems, integrate specialized knowledge with industry standards, and apply analytical thinking. They ensure seamless client onboarding and account opening processes within Citigroup's Banking, Credit and Investments platform. It involves client interaction, operational knowledge, risk assessment, and adherence to regulatory guidelines. The role integrates disciplinary knowledge with a basic understanding of industry practices and aims to develop a working knowledge of industry standards.
Responsibilities
- Partners with Sales teams, and liaises with other internal partners (KYC, AC Opening, Product) to fulfill client requests
- Performs client onboarding & account opening, KYC process management, client relationship management and documentation oversight.
- Deals with most problems independently, having latitude to solve complex issues.
- Communicates complex/sensitive information, breaking down information systematically.
- Achieves sub-function/job family objectives by developing clear understanding of how their team and area integrate with others.
- Assesses and escalates risk in business decisions, safeguarding the firm's reputation and assets (Citigroup, clients) by ensuring compliance with laws, rules, and regulations. This involves adhering to policy, applying sound ethical judgment, and escalating, managing, and transparently reporting control issues.
Qualifications
- 2-5 years of relevant experience.
- Strong Analytical skills
- Strong interpersonal skills
- Ability to manage internal and external relationships
- High degree of engagement and attention to detail
- Ability to manage multiple concurrent deadlines in a dynamic environment
- Excellent verbal and written communication skills.
- Certifications:
FINRA SIE, Series 7, Series 66 (or Series 63 & 65) are required or must be obtained within 150 days.
Education
- Bachelor's/University degree or equivalent experience.
Job Family Group:
Private Client Coverage:
Job Family:
Client Onboarding
Time Type:
Full time
Primary Location:
New York New York United States:
Primary Location Full Time Salary Range:
$78,320.00 - $109,280.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date:
Apr 14, 2026
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
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About Citigroup

Citigroup
PublicCitigroup Inc. or Citi is an American multinational investment bank and financial services company based in New York City. The company was formed in 1998 by the merger of Citicorp, the bank holding company for Citibank, and Travelers; Travelers was spun off from the company in 2002.
10,001+
Employees
New York City
Headquarters
$86B
Valuation
Reviews
3.7
10 reviews
Work-life balance
4.0
Compensation
2.8
Culture
4.2
Career
3.5
Management
3.3
68%
Recommend to a friend
Pros
Good work-life balance
Supportive management and colleagues
Good benefits
Cons
Low/uncompetitive salary and pay
Poor management and lack of direction
Heavy workload and long hours
Salary Ranges
38 data points
Senior/L5
Senior/L5 · Corporate Salesperson
1 reports
$345,000
total per year
Base
$300,000
Stock
-
Bonus
-
$345,000
$345,000
Interview experience
3 interviews
Difficulty
3.3
/ 5
Duration
14-28 weeks
Experience
Positive 0%
Neutral 33%
Negative 67%
Interview process
1
Application Review
2
HR Screen
3
Technical Assessment
4
Hiring Manager Interview
5
Final Round Interview
6
Offer Decision
Common questions
Technical Knowledge
Behavioral/STAR
Past Experience
Problem Solving
Culture Fit
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