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We are seeking a highly motivated and experienced Senior Technical Application Support Specialist to join our global dynamic team. The successful candidate will be responsible for providing L2/L3 technical support for our commodities trading platform, with a primary focus on the Openlink and Risk Management applications. This role requires a deep understanding of the commodities asset class, exceptional technical troubleshooting skills, and a commitment to providing excellent customer service to our trading and business users.

What will you do:

• Provide timely and effective L2/L3 technical support for the commodities trading platform, including the Openlink application and its ecosystem.

• Investigate, diagnose, and resolve complex application and system issues, ensuring minimal disruption to business operations.

Systems will include market data, static data, trade lifecycle(openlink) and risk management platforms.

• Monitor system health and performance, proactively identifying and addressing potential issues before they impact users.

• Support global critical front office risk batches and End of day batch processing.

• Collaborate closely with traders, business analysts, developers, and infrastructure teams to resolve incidents and implement solutions.

• Manage the incident lifecycle, from initial report to resolution, including root cause analysis and post-mortem reviews.

• Participate in a rotational on-call schedule to weekend support and bank holiday coverage.

• Develop and maintain comprehensive support documentation, including knowledge base articles and runbooks.

• Assist with the planning and execution of application deployments, upgrades, and disaster recovery tests.

• Identify opportunities for process improvements and automation to enhance system stability and support efficiency.

Key Skills and Experience required:

• A key requirement for this role is proven, experience with the Openlink application.

• Strong functional knowledge of the commodities asset class, including physical and financial products (e.g., oil, natural gas, power, metals, agriculture).

• A strong understanding of risk and pnl and supporting Risk management platforms.

• Proficiency in SQL and experience working with relational databases such as Oracle or SQL Server.

• Proficiency in Middleware technologies such as Solace.

• Demonstrable scripting skills in languages such as Python, Juniper Notebooks, or shell scripting for automation and troubleshooting.

• Excellent analytical, problem-solving, and critical-thinking skills.

• Strong verbal and written communication skills, with the ability to articulate technical issues to both technical and non-technical audiences.

• Ability to perform effectively in a high-pressure, fast-paced trading environment.

• Experience with enterprise monitoring tools like ITRS Geneos, Splunk, Grafana, or similar.

• Familiarity with the ITIL framework and best practices for incident, problem, and change management.

• Previous experience working directly with traders and front-office staff.

What we’ll provide you:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)

• A discretional annual performance related bonus

• Private Medical Care & Life Insurance

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Visit our About Us | Culture, Values & Benefits page to learn more.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

Job Family Group:

Technology

Job Family:

Applications Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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