Citi Market Operations and Operations Technology is currently at a pivotal point in its evolution and journey to implement a target operating model. We are passionate about our people and culture. We are invested in people and their development. We are transforming and simplifying our operating model creating an exciting environment which encourages diversity of thought and inclusion. We are a dynamic, global and diverse Organization, with a presence in over 60 Countries; covering all front post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative& Commodities Operations.

We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs. Our Operations groups are core to the success of the Markets business and has significant impact across the lifecycle of a Trade. We partner extensively with a range of internal stakeholders including Front Office Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interaction with our external client base, playing a key role in the overall client experience. We have a Client relationship group dedicated to overseeing the group service performance and strategic partnership for our top tier client base, where we play a key role in supporting our global clients to ensure they have a first class experience when doing business with Citi.

We work closely with our external global peers, partners and regulators, and play an integral part in leading an agenda at the forefront to optimize and streamline processes, and drive strategy across our industry.

Job Background/context

Equity Swaps Middle Office sits within Citi Market Operations supporting the Delta One Business and is part of the overall Prime Finance Middle Office unit. The primary responsibility is managing a number of our Prime Swap clients while providing Trade Processing support to the Desk and Business. The successful candidate will be the main point of contact for all operational queries for their client base and they will interact closely with clients and internally across the Business, Middle Office and Operations.

Responsible for providing first class operational client support as well as supporting the team manager in project work and ad-hoc requests assigned to the team. The primary role will incorporate all aspects of Equity Swap operational client service – covering execution to allocation trade handling, trade lifecycle management, fails management and Client and Desk queries.

This is an entry level role, focusing on our trade processing support and reconciliation for the desk and business. There will be increasing focus on providing innovative value add services to increase the client experience, potential business revenue whilst reducing Manual Touchpoints (MTP’s) and driving operational efficiency. The

successful candidate will be developed into an SME (Subject Matter Expert) in their respective areas of focus.

Key Responsibilities

• Provide support to Front Office Sales and Trading around lifecycle management
• Trade handling across equity hedge and swap side, including trade capture/allocation, trade exception clearance and connectivity issue resolution with our tech partners
• Support trade capture management, Front to Back reconciliation and identifying operational risk
• Helping to maintain a culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis
• Develop an excellent knowledge of bank related systems.
• Utilize strong communication, interpersonal and diplomacy skills to interact with colleagues and stakeholders
• Qualifications, Experience and Skills:
• 0-2 years of experience working in operations or middle office
• Energetic, flexible, collaborative and proactive; a leader who can positively add sound product knowledge experience.
• Ability to work in a structured, high volume, time sensitive, high risk and demanding environment Strong risk management and control mindset
• Good Analytical skills and a pro-active mindset

Education:

• Bachelor’s/University degree or equivalent experience

Job Family Group:

• Operations
• Transaction Services

Job Family:

Securities and Derivatives Processing:

Time Type:

Full time

Primary Location:

Tampa Florida United States:

Primary Location Full Time Salary Range:

$49,010.00 - $68,390.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Apr 22, 2026

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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