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职位Citigroup

Customer Solutions Officer

Citigroup

Customer Solutions Officer

Citigroup

TAGUIG, Philippines

·

On-site

·

Full-time

·

4mo ago

必备技能

Customer Service

Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance related inquiries across all product lines Ensure accuracy of research and compliance advice provided to members of sales force team Develop information regarding required changes in reports and procedures Assist with the preparation of written and verbal reports for senior management on compliance program status, issues, trends and concerns Support sales force and management by implementing recommendations concerning changes, improvements and enhancements Apply knowledge of how the team interacts with others in order to accomplish Customer Service goals Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

International BPO voice experience is preferred.

Must be at least a High School Graduate/Senior Highschool Graduate with a minimum of 6 months BPO international voice experience.

Conversant in English and comfortable speaking with other nationalities Amenable working on shifting schedule, holidays & weekends (fixed 5-day work week) Amenable to working in Bonifacio Global City, Taguig Applicants should be eligible to legally work in the Philippines ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter.

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关于Citigroup

Citigroup

Citigroup

Public

Citigroup Inc. or Citi is an American multinational investment bank and financial services company based in New York City. The company was formed in 1998 by the merger of Citicorp, the bank holding company for Citibank, and Travelers; Travelers was spun off from the company in 2002.

10,001+

员工数

New York City

总部位置

$86B

企业估值

评价

3.7

10条评价

工作生活平衡

4.0

薪酬

2.8

企业文化

4.2

职业发展

3.5

管理层

3.3

68%

推荐给朋友

优点

Good work-life balance

Supportive management and colleagues

Good benefits

缺点

Low/uncompetitive salary and pay

Poor management and lack of direction

Heavy workload and long hours

薪资范围

38个数据点

Senior/L5

Senior/L5 · Corporate Salesperson

1份报告

$345,000

年薪总额

基本工资

$300,000

股票

-

奖金

-

$345,000

$345,000

面试经验

3次面试

难度

3.3

/ 5

时长

14-28周

体验

正面 0%

中性 33%

负面 67%

面试流程

1

Application Review

2

HR Screen

3

Technical Assessment

4

Hiring Manager Interview

5

Final Round Interview

6

Offer Decision

常见问题

Technical Knowledge

Behavioral/STAR

Past Experience

Problem Solving

Culture Fit